Amy Gandy
Chehalis,WA
Summary
Certified Phlebotomist with broad experience in fast-paced healthcare settings. Demonstrated ability to maintain high standards of safety and hygiene, leading to improved patient satisfaction and efficiency in sample collection processes. Known for strong communication skills and teamwork, leadership, enhancing operational flow and patient care.
Overview
1
1
Certification
5
5
years of professional experience
Work History
phlebtomist
MultiCare Health
Olympia, Washington
03.2022 - Current
- Performed venipuncture and capillary blood collection on pediatric, adult, geriatric, and special-needs patients.
- Verified patient identities, prepared collection sites, and selected appropriate collection tubes and techniques.
- Maintained patient comfort, safety, and confidentiality while providing compassionate care.
- Followed infection control, sterilization, and safety protocols.
- Processed, centrifuged, labeled, and transported specimens accurately and efficiently.
- Entered patient information into laboratory systems and maintained accurate documentation and chain-of-custody records.
- Monitored patients for adverse reactions and responded promptly to emergencies.
- Educated and assisted new staff with phlebotomy procedures and patient care.
- Collaborated with laboratory, nursing, and healthcare teams to ensure quality patient care.
- Prepared supplies, maintained inventory, and kept work areas clean, organized, and stocked.
- Greeted and checked in patients, verified insurance, updated records, and managed front desk responsibilities.
- Handled phone calls, faxes, paperwork, and confidential medical records.
- Stocked merchandise, monitored expiration dates, conducted inventory, and maintained organized storage areas.
- Supported team leadership through staff training, delegation, problem-solving, and workflow improvements.
- Maintained daily opening, closing, and shift-change procedures while ensuring operational efficiency.
Education
MA-P - Medical Laboratory Science
Bates Technical College
Tacoma, WA12-2021
Skills
- Customer service
- Team coordination
- Problem solving
- Effective communication
- Venipuncture expertise
- Specimen collection
- Geriatric phlebotomy
- Pediatric phlebotomy
- Patient care
- Quality control
- Quality assurance
- Attention to detail
- Labeling procedures
- Recording data
- Technical troubleshooting
- Patient confidentiality
- Patient support
- Inventory control
- Venipuncture expertise
Certification
- MA-P
- CNA
Affiliations
- Kayaking
- Hiking
- Spending quality time with my family
Timeline
phlebtomist
MultiCare Health
03.2022 - Current
MA-P - Medical Laboratory Science
Bates Technical College