Amy Javiera Garcia Curtis

Work History

Health Center Manager

Doctors Medical Center Powered By Cano Health

10.2023 - Current

Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
Ensured consistent delivery of high-quality patient care through regular review meetings with clinical team members where best practices were shared.
Evaluated performance metrics regularly to identify areas of improvement in both clinical care provision as well as administrative processes within the health center.
Streamlined health center operations for enhanced efficiency, optimizing staff schedules and resource allocation.
Maintained open lines communication with staff, addressing any concerns or issues effectively and fostering positive work environment.
Reduced staff turnover rate through effective hiring practices, employee development programs, and a supportive work environment.
Coordinated interdisciplinary teams to provide comprehensive care for patients with complex needs.
Implemented quality improvement initiatives to continuously assess and improve clinical outcomes for patients.
Managed financial aspects of the health center, ensuring budget adherence and cost-effective service delivery.

Administrative Assistant to the VP-Dir. Operations

Doctors Medical Center Powered By Cano Health

09.2021 - 09.2023

Provide administrative support to ensure the efficient functioning of the Vice President and the Operations Department.
Assist in the organization and operation of up to twenty-three medical facilities, supporting daily operations by performing administrative tasks and ensuring high-quality customer service for our patients.
Demonstrated courteous and professional communication by telephone, email, and postal mail with the different managers of health centers, directors, or other operational and administrative departments.
Managed operational and productivity reports. Ensured accurate record-keeping of reports with diligent data entry and database management for vital company information.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Improved document organization with thorough file maintenance. Developed and updated spreadsheets and databases to track, analyze, and report on health centers' performance and operations data.
To support all transactions at medical software such as ECW and Intergy, I created, managed, and updated physician, specialist, and resource schedules, maintaining appropriate records for its updates.
Delivered excellent customer service through prompt responses to patient inquiries, addressing concerns effectively.
Performed investigation through interviews with the health center manager and other clinical staff to make a response proposal to the patient's grievances they presented to the insurance plans.
Review and sort correspondence. Manage accounts payable and maintain financial records. Perform tasks such as filing, drafting, copying, binding, administrative, and scanning.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Procurement supplies and placed purchase orders to maintain adequate stock levels using Oracle system.

Case Manager – Youth Program

Cuban American National Council (CNC)

03.2021 - 07.2021

Dedicated Case Manager with experience delivering high-quality care and case-management services to diverse client groups.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducts outreach/recruitment efforts in the community as needed, as well conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Responsible for providing career counseling and education services, supportive services, job placement, and general follow-up to customers.
Prepares and submits Management Information System (MIS) and Statistical Information reports.

Concierge Manager

Knight Concierge And Protection Services

11.2018 - 02.2021

Coached, supported and developed team with goal of continuous growth and skill improvement.
Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
Streamlined front desk operations for improved efficiency and guest experience, as well respecting all residents' privacy, information, perspective, priorities, times, and resources.
Resolved guest complaints with diplomacy and professionalism to maintain positive brand reputation. As well co-worker and supervisor inquiries.
Managed concierge team, ensuring consistent delivery of exceptional customer service.
Serves as a liaison with residents and visitors to identify their needs and to ensure customer satisfaction.
Provides administrative assistance to the property management team members.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Attorney Litigant - Notary

Associated Law Office

05.2012 - 08.2018

Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
Developed strong working relationships with opposing counsel, fostering a collaborative environment for dispute resolution.
Researched and interpreted laws, rulings and regulations to advise clients on criminal trials and legal transactions.
Developed strategies to resolve cases in client's best interest.
Developed appeals before the Supreme Court and represented victims, as well as cases of defendants in criminal trials.

Criminal Prosecutor - Manager of Specialized Unit

Procuraduria General And Ministerio Publico

04.1998 - 04.2018

Served as unit coordinator against organized crime from 2007 to 2012, representing the State of Nicaragua as an international expert on money laundering and anti-terrorism affairs before international organizations such as FATF, CICAD-OAS, SICA, and ONUCD.
Maintained high ethical standards in all aspects of work while representing the interests of justice fairly and impartially.
Analyzed complex legal issues and formulated creative solutions to address them in court, resulting in favorable outcomes for the prosecution.
Reduced case backlog by efficiently reviewing warrants, indictments, and other legal documents for accuracy and timeliness.
Developed strong working relationships with judges, defense attorneys, and court personnel to maintain professionalism during trials.
Participated in continuing education programs to stay current on relevant laws, regulations, and best practices in prosecution techniques.
Increased victim support by working closely with victim advocates to ensure their needs were met throughout the legal process.
Conducted thorough research on applicable statutes and case law to build compelling legal theories that supported a winning argument.
Offered legal guidance to police investigations and promoted criminal charges in more than thousands of cases won representing the victim of the crime.
Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings.

Summary

Overview

Work History

Health Center Manager

Administrative Assistant to the VP-Dir. Operations

Case Manager – Youth Program

Concierge Manager

Attorney Litigant - Notary

Criminal Prosecutor - Manager of Specialized Unit

Education

Master of Arts - Family Law

Bachelor of Arts - Law Enforcement

Skills

Languages

Timeline

Similar Profiles

Loreymy RamirezLoreymy Ramirez

Jacqueline ThorpeJacqueline Thorpe

Vanessa OrtizVanessa Ortiz