Amy Garmon
Buford,GA
Summary
Adept at streamlining operations, I enhanced front desk efficiency at Pet Lodge Pet Resort by effectively managing communications and client relations. Skilled in organization and customer service, I successfully resolved complaints and maintained high accuracy in financial transactions, significantly improving client satisfaction and operational productivity. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
Work History
Receptionist/Front Office Supervisor
Pet Lodge Pet Resort
Alpharetta
11.2014 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
Cherokee High School
Canton, GASkills
- Organization skills
- Time Management
- Telephone skills
- Scheduling
- Customer/Client relations
- Office Management
- Appointment Scheduling
- Call Answering and Routing
Timeline
Receptionist/Front Office Supervisor
Pet Lodge Pet Resort
11.2014 - Current
Cherokee High School