Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Gilmore

Polk City,FL

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician

Healthdyne
09.2018 - Current
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supervised 25 pharmacy technicians and coordinated day-to-day assignments.
  • Managed opening and closing duties for pharmacy.
  • Coordinated verification and filling of more than 6,000 daily prescriptions in high-volume mail order pharmacy environment.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Developed and implemented improvements to pharmacy organization system.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.

Lead Pharmacy Technician

Publix Pharmacy
03.2015 - 08.2018
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
  • Counted, measured, and compounded medications following standard procedures.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Resolved third-party billing, computer system and customer service issues.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Coordinated verification and filling of more than 450 daily prescriptions in high-volume retail pharmacy environment.

Pharmacy Technician

Publix Central Pharmacy Operations
05.2009 - 03.2013
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Resolved third-party billing, computer system and customer service issues.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Pharmacy Technician

Publix Pharmacy
01.2007 - 03.2009
  • Collected co-payments or full payments from customers.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Resolved third-party billing, computer system and customer service issues.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Cashier at Publix

Publix
2004 - 2007
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each week with fresh merchandise.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Education

Diploma -

Kathleen Senior High School
Lakeland, FL
05.2006

Skills

  • Manual and automated medication dispensing
  • Proper labeling procedures
  • Pharmacy records management
  • Drug storage procedures
  • FDA and HIPAA compliance
  • Team collaboration
  • Regulatory compliance
  • Quality assurance and control
  • Drug storage
  • Pharmacy operations
  • Troubleshooting malfunctioning equipment
  • New hire onboarding
  • Proper labeling
  • Inventory control
  • Staff development
  • FDA compliance
  • Drug inventory control
  • Medication storage
  • Workflow optimization
  • Medication dispensing
  • Problem-solving skills

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Lead Pharmacy Technician

Healthdyne
09.2018 - Current

Lead Pharmacy Technician

Publix Pharmacy
03.2015 - 08.2018

Pharmacy Technician

Publix Central Pharmacy Operations
05.2009 - 03.2013

Pharmacy Technician

Publix Pharmacy
01.2007 - 03.2009

Diploma -

Kathleen Senior High School

Cashier at Publix

Publix
2004 - 2007

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Amy Gilmore