Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Quote
Software
Languages
Timeline
Receptionist
Amy Gluesing

Amy Gluesing

De Witt,Iowa

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. High integrity, strong work ethic and great leadership skills. Meticulous and resourceful. Analytical leader with excellent multitasking abilities.

Overview

26
26
years of professional experience

Work History

Director of Operations

AQuity Solutions
Cary, North Carolina
09.1998 - Current
  • Managed day-to-day operations of a large staff.
  • Developed training programs for new employees as well as existing staff members.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.

Education

High School Diploma -

Central DeWitt Community
Davenport, IA
02-1998

Some College (No Degree) -

Scott Community College
Davenport, IA

Skills

  • Strategic planning and execution
  • Process Improvements
  • Operational Efficiency
  • Customer Service Management
  • Organizational Skills
  • Team Leadership
  • Operations Management
  • Attention to Detail
  • Management Team Building
  • Effective Communication

Accomplishments

  • Excellence in Business Partnership awarded in 2022 from the Vice President of Sales.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Quote

Some people want it to happen, some wish it would happen, others make it happen.
Michael Jordan

Software

Operating systems

Spreadsheets

Presentation software

Productivity software

Languages

English
Native language

Timeline

Director of Operations

AQuity Solutions
09.1998 - Current

High School Diploma -

Central DeWitt Community

Some College (No Degree) -

Scott Community College

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Amy Gluesing