Amy Grauke

• Provide technical and operational support to brokers contracted to sell KelseyCare Advantage - a Medicare Advantage plan.

• Assist brokers with KCA enrollment applications, onboarding and contracting, annual certification, and broker portal functions.

• Assist with regular broker prescreening and with auditing compliance documents.

• Manage and process health risk assessment supplement forms, assessing for

accuracy, completion, and payment eligibility.

• Distribute broker promotional and enrollment materials to all Kelsey-Seybold Clinics and broker agencies.

• Manage and resolve incoming KCA Broker Support calls and emails.

• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
• Conferred with customers to understand needs and finalize purchase orders.
• Determined pricing for products or services based on costs and competition.

• Inventoried and ordered supplies for office.
• Responded effectively to sensitive inquiries or complaints.
• Scheduled appointments, meetings and events for management staff.
• Routed agreements, contracts and invoices through appropriate signature process.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.