Cheynetria Franklin
Lauderdale Lakes
Summary
Dedicated Broker Support Specialist recognized for exceptional customer service and trust-building. Proven ability to navigate compliance requirements while fostering strong client relationships.
Dynamic Broker Support Specialist excelling in client communication and workplace training. Known for strong documentation skills and ability to enhance service delivery through effective collaboration.
Overview
3
3
years of professional experience
Work History
Broker Support Specialist
Nations Benefits
Plantation, FL
04.2025 - Current
- Facilitated client communication to clarify insurance options and benefits.
- Assisted in onboarding new clients, ensuring a smooth transition and understanding of services.
- Collaborated with team members to analyze client needs and recommend appropriate solutions.
- Processed documentation efficiently to maintain compliance with industry regulations.
- Prepared reports on client feedback to identify areas for service improvement and innovation.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Recorded supporting documentation for phone calls and written correspondence.
Food Service Worker
American Heritage Group
Plantation, FL
12.2023 - 06.2024
- Prepared and served food items in accordance with health and safety regulations.
- Maintained cleanliness of kitchen and dining areas, ensuring compliance with sanitation standards.
- Assisted in inventory management, tracking stock levels and reporting shortages to management.
- Collaborated with team members to deliver efficient service during peak hours.
- Operated kitchen equipment safely, demonstrating proper use and maintenance procedures.
- Engaged with customers to provide exceptional service, addressing inquiries and concerns promptly.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Participated in training new staff on operational procedures and customer service standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Summer Camp Counselor
American Heritage Day Camp
Plantation, FL
06.2023 - 08.2023
- Supervised daily activities for campers, ensuring a safe and engaging environment.
- Assisted in planning and implementing age-appropriate recreational programs.
- Fostered positive relationships among campers, promoting teamwork and cooperation.
- Monitored camper behavior, addressing conflicts effectively and promoting inclusivity.
- Collaborated with staff to maintain equipment and facilities in optimal condition.
- Adapted programming based on camper feedback to improve overall experience.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Served as a role model for younger staff members by consistently demonstrating professionalism in all aspects of camp operations.
Education
High School Diploma -
Whiddon Rodgers Education Center
Fort Lauderdale, FLSkills
- Business growth
- Compliance requirements
- Workplace training
- Business relationship building
- Relationship management
- Documentation
- Sales strategy development
- Trustworthiness
- Customer service
- Computer skills
- Market research
- Know your customer
Timeline
Broker Support Specialist
Nations Benefits
04.2025 - Current
Food Service Worker
American Heritage Group
12.2023 - 06.2024
Summer Camp Counselor
American Heritage Day Camp
06.2023 - 08.2023
High School Diploma -
Whiddon Rodgers Education Center