Summary
Overview
Work History
Education
Skills
Timeline
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Derrika Fozard

Derrika Fozard

Durham,NC

Summary

Proactive Broker Sales Representative and Commercial Credit Specialist with extensive experience in automotive sales. Increased sales revenue and client retention through effective communication, personalized financial solutions, and targeted marketing strategies. Skilled in CRM software, client acquisition, and sales training, bringing a strong drive for business growth.

Overview

8
8
years of professional experience

Work History

Broker Sales Representative /Commercial Credit Specialist

Independent Contracting
03.2018 - Current
  • Increased sales revenue by identifying prospective customers and presenting compelling product offerings.
  • Provided exceptional customer service by promptly addressing inquiries or concerns from both existing and potential clients.
  • Assisted in training new hires on brokerage policies and procedures, contributing to a skilled workforce within the organization.
  • Leveraged strong communication skills to build trust with clients and maintain high levels of retention over time.
  • Enhanced client relationships by conducting regular follow-ups and providing personalized financial solutions.
  • Coordinated with marketing department to create impactful promotional materials that effectively showcased company''s products and services.
  • Initiated and developed partnerships with other industry professionals, resulting in mutually beneficial referral relationships.
  • Boosted client satisfaction by providing tailored investment advice and promptly addressing concerns.
  • Expanded customer base through consistent outreach efforts and relationship building with potential clients.

Automotive Sales Professional

Nissan
01.2017 - 02.2018
  • Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
  • Maintained a consistent pipeline of new prospects through networking efforts within the local community.
  • Conducted thorough market research to stay informed on industry trends and competitor offerings.
  • Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
  • Implemented targeted promotional campaigns for special events or limited-time offers, driving additional traffic to the dealership.
  • Utilized CRM software to manage leads, track communication, and improve overall client interactions.
  • Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
  • Attended industry conferences and training events, continually refining skills and broadening knowledge base.
  • Served as a liaison between customers and service departments, ensuring seamless post-sale experiences.
  • Collaborated with finance team to secure optimal financing solutions for customers.
  • Facilitated smooth transactions by preparing all necessary documentation in a timely manner.
  • Leveraged social media platforms to engage potential buyers, promote dealership offerings, and expand brand reach.
  • Answered telephone and email inquiries from potential customers.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Responded to customer enquiries via telephone and email.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

Education

No Degree - Marketing

North Carolina Central University
Durham, NC

High School Diploma -

Mount Zion Christian Academy
Durham, NC
05.2008

Skills

  • Objection handling
  • Social Media Marketing
  • Sales Strategies
  • Sales Training
  • Cold-calling
  • Client acquisition
  • Pipeline Management
  • Brand representation
  • CRM Software
  • Credit score understanding
  • Business Growth

Timeline

Broker Sales Representative /Commercial Credit Specialist

Independent Contracting
03.2018 - Current

Automotive Sales Professional

Nissan
01.2017 - 02.2018

No Degree - Marketing

North Carolina Central University

High School Diploma -

Mount Zion Christian Academy

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Derrika Fozard