TRACY FREEMAN
Delray Beach
Summary
Career changer, looking to build on my previous career and adapt my skills to teaching. Dynamic professional with extensive experience in sales training and team leadership. Skilled in mentoring junior representatives and fostering a collaborative environment. Adept at enhancing client engagement through problem-solving and effective communication strategies.
Overview
14
14
years of professional experience
Work History
Broker Sales Representative
Coldwell Banker Real Estate LLC
Maplewood, NJ
08.2011 - 08.2025
- Developed and maintained relationships with clients to facilitate property sales.
- Conducted market analysis to identify potential investment opportunities for buyers.
- Negotiated contracts and terms to achieve favorable outcomes for clients.
- Trained junior sales representatives on best practices in client engagement and negotiation techniques.
- Streamlined sales processes, improving efficiency in transaction management and documentation.
- Led workshops on real estate trends, enhancing team knowledge and client service capabilities.
- Initiated and developed partnerships with other industry professionals, resulting in mutually beneficial referral relationships.
- Maintained up-to-date knowledge of market trends, ensuring the provision of accurate investment recommendations to clients.
- Leveraged strong communication skills to build trust with clients and maintain high levels of retention over time.
- Provided exceptional customer service by promptly addressing inquiries or concerns from both existing and potential clients.
- Expanded customer base through consistent outreach efforts and relationship building with potential clients.
- Coordinated with marketing department to create impactful promotional materials that effectively showcased company''s products and services.
- Managed multiple accounts simultaneously while maintaining attention to detail and accuracy in all transactions.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Prepared contracts and related documentation according to strict standards.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Networked to identify potential new clients and expand geographic territories.
- Assisted in training new hires on brokerage policies and procedures, contributing to a skilled workforce within the organization.
- Educated clients on various investment options, empowering them to make well-informed decisions about their finances.
- Negotiated favorable terms for clients during transactions, securing advantageous deals and fostering long-term loyalty.
Education
Master of Arts - Teaching
Maine College of Art And Design
Portland, ME12-2027
Bachelor of Arts - Architecture And Design
Washington University
St Louis, MO05-1993
Certificate - Expressive Art Therapy
Maine College of Art And Design
Portland, ME12-2026
Skills
- Objection handling
- Social media marketing
- Sales training
- Teamwork and collaboration
- Customer service
- Problem-solving
- Team leadership
- Coaching and mentoring
Timeline
Broker Sales Representative
Coldwell Banker Real Estate LLC
08.2011 - 08.2025
Master of Arts - Teaching
Maine College of Art And Design
Bachelor of Arts - Architecture And Design
Washington University
Certificate - Expressive Art Therapy
Maine College of Art And Design