KHAREITH BANKS
Morrow,USA
Summary
Compassionate Healthcare Professional with expertise in patient management and enhancing satisfaction metrics. Skilled in resolving complex inquiries and implementing effective communication strategies. Proven ability to adapt to dynamic environments while maintaining organizational goals. Strong problem-solving capabilities contribute to a holistic approach in patient care.
Overview
13
13
years of professional experience
Work History
Broker Support Specialist
Everrise
08.2025 - Current
- Achieved regulatory compliance by managing documentation and standards adherence.
- Ensured HIPAA compliance while accurately verifying medical information and processing orders.
- Enhanced service standards through collaboration via email, chat, and phone communications.
- Supported strategic portfolio decisions by conducting comprehensive market research analysis.
- Facilitated client understanding of market trends, boosting investment opportunity awareness.
Medicare Enrollment Specialist
Greenlight Solutions
08.2022 - 12.2023
- Achieved high customer satisfaction by effectively resolving escalated calls.
- Ensured enrollment process compliance with organizational policies and procedures.
- Responded promptly to inquiries, efficiently resolving client issues and concerns.
- Enhanced service quality by addressing customer complaints and inquiries swiftly.
- Maintained patient data security by adhering to HIPAA regulations rigorously.
Medical Office Assistant
Hughston Medical Clinic
03.2017 - 11.2019
- Increased patient flow by coordinating scheduling and facilitating check-ins.
- Updated patient records efficiently using EMR systems like Cerner and Cloudcare.
- Enhanced service delivery through streamlined communication between staff and patients.
- Optimized office workflow by managing physician appointment scheduling effectively.
- Ensured availability of medical supplies by overseeing inventory for daily operations.
Reservations Specialist
Atlanta Marriott Century Center
05.2016 - 08.2017
- Enhanced guest satisfaction by accurately processing reservations and bookings.
- Escalated and resolved guest complaints for optimal satisfaction outcomes.
- Provided guests with comprehensive information about property amenities upon arrival.
- Increased revenue through skilled upselling during guest reservation interactions.
Patient Care Technician, Emergency Department
Piedmont Fayette Hospital
08.2015 - 05.2017
- Enhanced patient outcomes by assisting nursing staff with medication administration.
- Resolved challenges effectively through quick problem-solving under pressure.
- Accurately documented patient information using EPIC and Meditech Systems.
- Ensured timely emergency responses by maintaining alertness and engagement.
Patient Care Technician
Gainesville Nursing Rehabilitation
03.2013 - 05.2014
- Enhanced patient care by assisting nursing staff with medication administration.
- Verified medical insurance and coordinated benefits for diverse patient populations.
- Accurately recorded and managed patient data using EPIC and Meditech systems.
- Streamlined data entry processes by utilizing Microsoft Office Suite effectively.
Education
Associate of Applied Science - Health Information Technology
Miller-Motte College
Chattanooga, TN10.2024
Graduate Certificate - Medical Billing and Coding
Miller-Motte College
Columbus, GA06.2023
Certificate of Technical Studies - Certified Nursing Assistant
Gainesville Job Corps
Gainesville, FL12.2012
High School Diploma - undefined
SIATech Charter School
Gainesville, FL12.2011
Skills
- Patient advocacy services
- Claims investigation proficiency
- Efficiency in electronic health record management
- Knowledge of HIPAA standards
- Claims system management
- Clear and concise communicator
- Insurance eligibility verification
- Organized scheduling expertise
- Performance analysis
Timeline
Broker Support Specialist
Everrise
08.2025 - Current
Medicare Enrollment Specialist
Greenlight Solutions
08.2022 - 12.2023
Medical Office Assistant
Hughston Medical Clinic
03.2017 - 11.2019
Reservations Specialist
Atlanta Marriott Century Center
05.2016 - 08.2017
Patient Care Technician, Emergency Department
Piedmont Fayette Hospital
08.2015 - 05.2017
Patient Care Technician
Gainesville Nursing Rehabilitation
03.2013 - 05.2014
Associate of Applied Science - Health Information Technology
Miller-Motte College
Graduate Certificate - Medical Billing and Coding
Miller-Motte College
Certificate of Technical Studies - Certified Nursing Assistant
Gainesville Job Corps
High School Diploma - undefined
SIATech Charter School