Amy Greco

• Primary point of contact for properties to ensure customer satisfaction and retention.
• Maintain compliance with all contractual obligations per property and scope of work.
• Handle client questions, concerns and escalations to meet contractual expectations and preserve client relationships.
• Conduct routine site walk-throughs to ensure landscaping meets company quality standards, client expectations, and for improvement opportunities.
• Create proposals for removal, installation, landscape design.
• Perform regular inspections of properties to identify and address weeds, insects, turf issues, and other concerns.
• Oversee daily operations of a team of 36 employees to ensure efficient workflow.
• Work closely with the production manager and foreman to ensure mow, trim and detail crews are performing safely, efficiently, and with quality standards.
• Respond to work orders from homeowners, HOA, construction, and developers to resolve issues promptly.
• Identify and implement strategies for operations and maintenance teams to mitigate preventable issues.
• Responsible for employee performance reviews, promotions and raises.
• Source, recruit, and hire crew members to keep crews staffed at appropriate levels to perform all necessary work and avoid over-time labor.
• Complete timesheet audits to ensure accurate coding for payroll submission.

Managed key client accounts, ensuring satisfaction through proactive communication and relationship building.

• Facilitate workshops to educate clients on landscape maintenance best practices.
• Network at trade-shows, luncheons, breakfast events, and meetings to promote brand awareness and generate new leads.
• Maintain a database of existing customers and prospective leads. Participate in weekly meetings with executive leadership team members to discuss progress toward goals. • Establish new customer accounts using negotiation and sales closing abilities.
• Generated leads and capitalized on business opportunities, contributing to new revenue streams.
• Draft bid proposals for prospects in response to their requests for information.
• Created presentations to attract business opportunities and organized meetings between senior management and prospective customers to advance sales discussions.
• Develop short-term and long-term vision and strategy to achieve target sales objectives.
• Coordinate with marketing teams to develop promotional materials for target markets.

Control day-to-day operations, including setting appointments and strict time management.

• Provide healing modalities that include yoga, energy healing, sound medicine, life coaching, spiritual coaching, talk therapy.
• Organize special events through remote and face-to-face networking to promote community engagement and wellness initiatives.
• Develop advertising campaigns, sales promotions, retail items to increase brand awareness.
• Build fabulous, loving, compassionate rapport with clients, resulting in growing referrals, consistently generating new business and obtaining current clientele.
• Maintain financial and administrative control, accurately tracking funds and keeping records current.

• Create and coordinate one-time, ongoing and/or pre and post enrollment communications. •
• Consult with clients/employer groups/brokers to understand their communications and enrollment needs and guide/educate them on Humana's enrollment processes.
• Deliver enrollment/renewal packets to consumers and coordinate/consult with the client and Humana's Marketing and Strategic Communications departments.
• Coordinate retiree seminars with Market Point and the client and analyze effectiveness post seminar.
• Lead and train Market Point and DMS telesales partners on all issues relating to Group Medicare (i.e., products, plan offerings, culture, etc.). Serve as a liaison between the Client/Employer, Group/Broker, Retirees, Direct Marketing Services (DMS), Customer Care, Market Point, Sales, Marketing and Strategic Communications.

• Manage both internal and external customers to implement new clients and provide ongoing enrollment support to meet the clients' enrollment needs after implementation.
• Ensure enrollment information is processed timely, accurately and in compliance with CMS guidelines.
• Provide enrollment data to clients to ensure all member data is kept in synch and all data discrepancies are resolved.
• Monitor numerous reports to analyze enrollment data and identify process gaps/system issues, and work with the appropriate parties to resolve any issues/process gaps in a timely manner.

• Acted as a single point of contact for the Retirement Groups.
• Manage and resolve escalated issues and concerns for clients. Provide an exceptional customer service experience and excellent customer service for new and renewing groups.
• Ensure that contact center associates have tools, resources and information to service their particular groups to resolve issues quickly.
• Work closely with Sales Associates, Account Executives, and Account Implementation Managers.