Amy Guo
Alexandria,VA
Summary
Results-driven healthcare professional with six years of expertise in providing exceptional patient care in emergency and acute settings. Proven track record of delivering high-quality, compassionate care while maintaining patient privacy and dignity. Skilled in patient assessment, trauma management, and life-saving interventions. Strong communicator with a commitment to safety, patient satisfaction, and evidence-based practice. Proficient in electronic health records (EHR) and dedicated to staying current with industry developments through ongoing education and training.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Primary Care Clinical Manager
DiLorenzo Pentagon Health Clinic
11.2022 - Current
- Spearheaded daily operations of DiLorenzo Pentagon Health Clinic (DPHC), a satellite location of Alexander T
- Augusta Military Medical Center (ATAMMC), serving a diverse population of 24,000 Pentagon staff and beneficiaries
- Led a team of 6 enlisted personnel and 14 civilian nursing staff, fostering a culture of high-performing teamwork, exceptional patient care, and efficient workflow
- Facilitated regular staff syncs to discuss updates, changes in protocol, and address any issues or concerns, promoting open communication, collaboration, and effective problem-solving
- Conducted comprehensive performance evaluations and provided constructive feedback to team members, driving individual and team growth, and ensuring high-quality patient care
- Served as secondary hand receipt holder for Primary Care Medical Home, overseeing a budget of over $300,000 in equipment, demonstrating expertise in logistics, inventory management, and fiscal responsibility
- Recruited, interviewed and hired qualified personnel in accordance with established policies and procedures.
Emergency Medical Technician/Team Lead
Ft Campbell Emergency Medical Services
06.2021 - 11.2022
- Led a team of 4 enlisted personnel and 6 civilians, providing guidance, mentorship, and oversight to ensure high-quality deliverables, efficient workflow, and effective communication among team members
- Provided emergency medical care to patients in a high-pressure environment, including administering medications, performing advanced airway management, and providing cardiopulmonary resuscitation
- Utilized critical thinking and decision-making skills to quickly assess patient situations, prioritize treatment, and provide effective interventions in high-pressure environments
- Communicated with dispatchers and treatment center personnel to provide information about the situation, to arrange reception of victims, and to receive instructions for further treatment.
Healthcare Specialist
Ft Campbell Emergency Room
12.2018 - 06.2021
- Led a team of 4 enlisted personnel and 6 civilians, providing guidance, mentorship, and oversight to ensure high-quality deliverables, efficient workflow, and effective communication among team members
- Provided emergency medical care to patients in a high-pressure environment, including administering medications, performing advanced airway management, and providing cardiopulmonary resuscitation
- Utilized critical thinking and decision-making skills to quickly assess patient situations, prioritize treatment, and provide effective interventions in high-pressure environments
- Communicated with dispatchers and treatment center personnel to provide information about the situation, to arrange reception of victims, and to receive instructions for further treatment
- Serves as an Emergency Medical Care Specialist at Blanchfield Army Hospital (BACH) Emergency Center and Emergency Medical Evacuation Service (EMS), a Level III Emergency Center that serves the 101st Airborne Division (Air Assault), 160th SOAR, and 5th Special Group with a population of over 73,000 beneficiaries
- Responsible for the maintenance and accountability of medical equipment and supplies valued at $9,700,000
- Supported the summer training mission for 3,000 trainees at Fort Benning, GA; delivering over 7,000 immunizations and blood draws
- Adept at monitoring vital signs such as pulse rate, temperature, respiration rate, and blood pressure
- Highly skilled at carrying out basic wound care procedures such as suturing lacerations or cleaning minor wounds
- Observed, record and report to physician patient's condition and injury, treatment provided and reactions to drugs and treatment
- Administered drugs, orally, and by injection and performed intravenous procedures
- Operated equipment, such as electrocardiograms (EKGs), external defibrillators, and bag valve mask resuscitators, in advanced life support environments
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history, to determine circumstances of emergency, and to administer emergency treatment.
Restaurant Server
Evergreen Chinese Restaurant
01.2015 - 04.2018
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Bachelor of Science (B.S.) in Health Science - Health Science
Arkansas State University
Jonesboro, AR05.2025
Associate in Arts (A.A.) in Liberal Arts - Liberal Arts
Austin Peay State University
Clarksville, TN12.2021
Skills
- Customer Service
- Electronic Health Records
- Critical Thinking
- Patient Care Management
- Emergency Medicine
- Teamwork and Collaboration
Certification
- Emergency Medical Technician- Basic
- BLS
- ALS
- PALS
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Primary Care Clinical Manager
DiLorenzo Pentagon Health Clinic
11.2022 - Current
Emergency Medical Technician/Team Lead
Ft Campbell Emergency Medical Services
06.2021 - 11.2022
Healthcare Specialist
Ft Campbell Emergency Room
12.2018 - 06.2021
Restaurant Server
Evergreen Chinese Restaurant
01.2015 - 04.2018
Bachelor of Science (B.S.) in Health Science - Health Science
Arkansas State University
Associate in Arts (A.A.) in Liberal Arts - Liberal Arts
Austin Peay State University
Similar Profiles
Benjamin BatesBenjamin Bates
Senior Enlisted Leader, Department of Medicine at DiLorenzo Pentagon Health ClinicSenior Enlisted Leader, Department of Medicine at DiLorenzo Pentagon Health Clinic
Shakiaya JenningsShakiaya Jennings
Medical Support Assistant at DiLorenzo Tricare Health Clinic-PentagonMedical Support Assistant at DiLorenzo Tricare Health Clinic-Pentagon
Kiara LawsKiara Laws
Dental Assistant at DiLorenzo Tricare Health Clinic-PentagonDental Assistant at DiLorenzo Tricare Health Clinic-Pentagon