Amy Gustafson
Largo
Summary
Nurse manager with an exceptional experience in management and training while providing outstanding patient care skills and providing excellent healthcare services. Focused on delivering high-quality patient care and operational efficiency. Expertise in team collaboration, staff development, and resource management. Enthusiastic, resourceful, and ethical healthcare provider devoted to providing the best care and support to help improve the quality of life for patients and their families.
Overview
33
33
years of professional experience
Work History
Nurse Manager
HCA Florida St. Petersburg Hospital
10.2023 - Current
- Led staff meetings to keep the team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support the professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decision-making.
- Developed and implemented quality improvement initiatives to provide the best possible patient care and identify and address areas of concern.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
- Managed 26 nurses and nursing activities in a 24-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Established and continuously optimized unit schedules and individual work assignments.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention, and morale.
- Delivered a high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Leveraged feedback and process improvement opportunities to create a safer and healthier environment and increase patient satisfaction.
Clinical Nurse Coordinator - Registered Nurse
HCA Florida St Petersburg Hospital
02.2023 - Current
- Supervising nursing staff and monitoring their needs
- Coordinating daily administrative duties, including schedules, nursing assignments, and patient care
- Overseeing patient admissions, transfers, and discharges
- Mentoring and training new staff and providing support and guidance to all staff members
- Monitoring medical charts and providing compassionate care and assistance to patients and families
- Liaising with doctors and administrators and communicating any protocol changes to staff
- Ensuring compliance with all health and safety regulations
- Recording and maintaining accurate reports
- Identifying issues or emergencies and responding in a calm and efficient manner
- Comply with the RN/LPN role model assignment requirements
- Adhere to pre and post-operative patients and the ordered protocol
Clinical Nurse Coordinator – Registered Nurse
HCA Florida Largo Hospital
08.2022 - 02.2023
- Educated patients and families on treatment, expected outcomes, and discharge instructions, serving as an advisory resource to patients and families to facilitate recovery
- Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge, and delivery of care
- Interacted effectively with department managers to promptly correct problems and improve services
- Motivated nursing staff to pursue advanced training and collaborated with unit leaders to identify skill needs
- Responded to behavioral and medical crisis codes
- Counseled families to improve communication
Registered Nurse
HCA Florida Largo Hospital
02.2020 - 02.2023
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity
- Monitored patient reactions to drugs and carefully documented findings
- Organized and managed care of patients undergoing various therapies and procedures
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management
- Taught patients how to improve lifestyle choices, dramatically reducing the chance of symptom reoccurrence
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
- Implemented medication and IV administration, catheter insertion and airway management
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
- Collected blood, tissue and other laboratory specimens and prepared for lab testing
- Trained nurses in chemotherapy administration for certification
Patient Care Technician
HCA Florida Largo Hospital
06.2019 - 02.2020
- Assist patients with bathing, feeding, grooming, and dressing
- Maintain, promote, and restore health of patients
- Follow hospital procedures and protocols
- Collaborate with patient care team to receive patient care instructions
- Record patient statistics
- Assist in maintaining patient comfort and safety
Assistant Store Manager
Publix Supermarkets, Inc.
07.2007 - 08.2017
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
- Terminated associates based on company policies and procedures
- Rotated merchandise and displays to feature new products and promotions
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Approved regular payroll submissions for employees
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses
- Ensured all associates were treated with dignity and respect
- Utilized excellent customer service skills
- Operated a successful and productive team
Customer Service Manager
Publix Supermarkets, Inc.
11.2003 - 07.2007
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Followed through with client requests to resolve problems
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
- Resolved concerns with products or services to help with retention and drive sales
- Monitored customer service operations to assess agent performance and provide feedback
- Collaborated with Store Manager to improve customer service processes and support structures company wide
- Completed special projects by using effective decision making, critical thinking and time management skills
Manager
Internet Outpost Café
08.1999 - 12.2001
- Ensured operations, procedures and best practices were being adhered to for stock management, payment management, loss prevention and in daily operations
- Managed performance reviews for all employees; coach and develop the team for growth and succession planning
- Authority to terminate employees per company policy
- Evaluated store’s performance weekly, monthly and YTD and achieved set targets and KPIs
- Supervised staff and ensured that all health and safety codes were followed
- Inventory control, proper rotation, and purchasing of product
- Knowledge of food safety guidelines
- Supervised the Health department visit and any required follow up
- Ensured that an optimal level of customer service was provided
- Assisted the customers with computer access and questions regarding the internet
- Handled any customer service complaints
Manager Pilot Training and Records
Champion Air
05.1994 - 08.1999
Customer Service Supervisor/Teller Coordinator
Riverside Bank
05.1992 - 05.1994
Education
Master of Science - Nursing Executive
Walden University
Minneapolis, MN09.2025
Associate of Science - Nursing
Jersey College
Largo, FL11.2019
Skills
- Staff supervision
- Critical thinking
- Department management
- Staff development
- Staff coaching and mentoring
Special Training
- StaRN Residency Program
- BLS/ACLS Certification, AHA
- Medical Surgical Certified
- NIH Stroke Certified
- Chemotherapy Certified
- Certified Preceptor
Timeline
Nurse Manager
HCA Florida St. Petersburg Hospital
10.2023 - Current
Clinical Nurse Coordinator - Registered Nurse
HCA Florida St Petersburg Hospital
02.2023 - Current
Clinical Nurse Coordinator – Registered Nurse
HCA Florida Largo Hospital
08.2022 - 02.2023
Registered Nurse
HCA Florida Largo Hospital
02.2020 - 02.2023
Patient Care Technician
HCA Florida Largo Hospital
06.2019 - 02.2020
Assistant Store Manager
Publix Supermarkets, Inc.
07.2007 - 08.2017
Customer Service Manager
Publix Supermarkets, Inc.
11.2003 - 07.2007
Manager
Internet Outpost Café
08.1999 - 12.2001
Manager Pilot Training and Records
Champion Air
05.1994 - 08.1999
Customer Service Supervisor/Teller Coordinator
Riverside Bank
05.1992 - 05.1994
Associate of Science - Nursing
Jersey College
Master of Science - Nursing Executive
Walden University
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