Amy Gutierrez
Longmont,CO
Summary
Proven multi-tasker and bilingual professional, adept in data entry and customer service, significantly increased client satisfaction at the OUR CENTER. Successful at satisfying customer needs while also tackling daily office priorities. I excelled as a team leader at Tarylen Cleaning Services, ensuring safety and efficiency while also demonstrating honesty and good character.
Overview
4
4
years of professional experience
Work History
Intake Specialist
OUR CENTER
11.2021 - 08.2023
- Answered phone calls and provided new clients with required paperwork to initiate service
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly
- Completed intake assessment forms and filed clients' charts
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems
- Familiar with customer service both in-person and phone or email
- Participants would come in and see me directly for their grocery needs
- Main intake specialist in our department any and all issues would be handled by me
Office Assistant/ Cleaner Technician
Tarylen Cleaning Services
05.2019 - 08.2021
- Made orders for new office supplies
- Monitored calendars and scheduled appointments based on availability
- Collected payments and updated accounts to reflect new balances
- Proofread documents and organized records, reports, and documents
- Interacted with customers through phone, email, or in-person to provide any and all information
- Experienced in vacation rental, move out, residential, and commercial cleanings
- Was team leader and responsible of finishing properties in a certain time span
- Maintained safety protocols through safe handling of equipment and chemicals
Education
No Degree - Esthetician
Lash And Company
Thornton, CO06.2024
High School Diploma -
Skyline High School
Longmont, CO05.2021
Skills
- Data Entry
- Bilingual in Spanish and English
- Customer Service
- Honesty and Integrity
- Multi-tasker
Timeline
Intake Specialist
OUR CENTER
11.2021 - 08.2023
Office Assistant/ Cleaner Technician
Tarylen Cleaning Services
05.2019 - 08.2021
No Degree - Esthetician
Lash And Company
High School Diploma -
Skyline High School
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