Amy Haefner

Engaged with all customers and consistently appreciated their business.

Set up new Business, and Consumer credit cards daily. # 8 in district for credit card applications.

Accurately scanned all items correctly practicing good cashier behaviors.

Loss prevention was also observed.

Successfully managed payments for customers.

• Coordinated patient scheduling and appointment confirmations to optimize clinic flow.
• Assisted in managing patient records using electronic health record systems for accuracy and compliance.
• Communicated effectively with patients regarding insurance verification, benefits, and referral processes.
• Supported front desk operations by greeting patients and addressing inquiries promptly and professionally.
• Trained new staff on office protocols and patient service standards to maintain high service quality.
• Led initiatives to streamline appointment scheduling, reducing wait times and improving patient satisfaction scores.
• Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
• Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.