Jessica Figueroa
Fontana,CA
Summary
Dynamic professional with a strong work ethic and proven expertise in transaction processing at Lowe's Home Improvement. Adept at cash handling accuracy and customer service, I excel in high-pressure environments, ensuring efficient operations and fostering positive customer relationships. A quick learner committed to continual improvement and team collaboration.
Overview
20
20
years of professional experience
Work History
Pro Services Cashier
Lowes Home Improvment
08.2009 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Trained new cashiers on operational procedures and best practices for efficiency.
- Assisted customers in product selection and order placement.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to resolve customer inquiries and issues promptly.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Process cash transactions accurately, ensuring compliance with company policies.
- Reconcile daily cash reports, identifying discrepancies and resolving issues promptly.
- Maintain organized cash office environment, supporting efficient workflow and operations.
- Train new associates on cash handling procedures and customer service protocols.
- Monitor inventory levels of cash supplies, initiating orders as necessary to maintain stock.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Prepared bank deposits and corporate cash shipments.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Trained new employees on proper cash routines, procedures, and requirements.
- Monitored and maintained adequate levels of currency and coins, reducing downtime due to insufficient funds.
- Oversaw, balanced and managed change fund to facilitate customer transactions.
- Assisted in training new employees on cash office procedures, contributing to a more efficient work environment.
Credit Card Specialist
Home Depot
01.2006 - 08.2009
- Assisted customers in resolving credit card inquiries and account issues.
- Processed credit applications and managed approval workflows efficiently.
- Educated customers on credit card benefits and rewards programs.
- Collaborated with team members to streamline application processes and enhance customer service.
Education
High School Diploma -
COVINA HIGH SCHOOL
Covina, CASkills
- Strong work ethic
- Quick learner
- Patience and composure
- Professional attitude
- POS system proficiency
- Transaction processing efficiency
- Tax exemption processing
- Returns and exchanges management
- Credit card transactions handling
- Accountability and responsibility
- Customer service
- Cash handling accuracy
Accomplishments
- Trained and mentored new incoming employees.
- Achieved credit card quotas by engaging with customers throughout high volume sales.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Pro Services Cashier
Lowes Home Improvment
08.2009 - Current
Credit Card Specialist
Home Depot
01.2006 - 08.2009
High School Diploma -
COVINA HIGH SCHOOL