Tonya Jordan

• Collaborated with team members to ensure smooth operations during peak hours and special events.
• Improved customer satisfaction by providing efficient and accurate cash handling services.
• Reduced wait times by quickly processing transactions and managing lines effectively.
• Managed high-pressure situations calmly, resolving any discrepancies or disputes professionally while maintaining excellent customer service standards.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

Fulfillment of memo swatches for interior designers within the showroom as well as online orders. Shipping and receiving of merchandise, replenishing inventory of our memo library. Maintaining excellent customer service for our clients.

• Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
• Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
• Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
• Boosted sales through effective merchandising strategies and attention to product placement on the floor.