Amy Hager

• Retain business clients and educate current customers on the value of retaining their vehicle service contract.
• Went over vehicle claim issues.
• Collected new payments and past due payments for customers.
• Answered customers' questions.
• Kept detailed records of each call and updated customers' information.
• Educated customers on vehicle service contracts and assisted in choosing the best contract per their vehicle and customers' needs.

• Responded to customer queries and addressed service complaints in a timely manner while working in the Retention Department.
• Track accounts that expired and get renewals.
• Provides excellent customer service and ensures customer satisfaction.
• Builds positive relations with customers for repeat business.

Delivered sales talks using prepared scripts to effectively describe products or services.

Persuaded potential customers to make purchases

Provided detailed explanations of products, services, and pricing to effectively answer inquiries.

• Tracks outstanding debts and develops action plans for debt recovery.
• Located and contacted debtors, successfully negotiating pay off deadlines and payment plans.
• Process payments