Kimberley Downing
Summary
Dynamic Retention Account Manager at School Specialty/SchoolKidz with expertise in building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams. Known for having great organizational skills with excellent attention to detail to manage processes and timelines to accomplish tasks. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retention Account Manager
School Specialty/SchoolKidz
01.2017 - Current
- Supported client retention strategies by analyzing customer feedback and behavior patterns.
- Assisted in developing personalized communication plans to enhance customer engagement and satisfaction.
- Collaborated with sales and support teams to streamline account management processes for improved service delivery.
- Provide guidance on how customers can maximize the value they receive from products and service.
- Utilized CRM tools to track interactions and maintain accurate client records.
Sales Development Representative
Core-Mark
06.2013 - 01.2017
- Developed relationships with existing customers to increase sales opportunities.
- Identified emerging business opportunities and conduct initial outreach calls to establish contact with potential clients.
- Prepare weekly reports on sales activities for management review.
- Developed creative marketing strategies to generate interest in products or service.
- Participated in trade shows and industry events to promote company products and services.
Education
Medical Transcription -
Penn Foster Career School
Scranton, PASkills
- Customer retention strategies
- Business development
- Training and mentoring
- Customer Service
- Customer relationship building
- CRM Software (Oneforce)
- Revenue growth
- Organizational Skills
- Multi-tasking
Certification
- LEADx Management Certification - Certificate of Completion 1/24/2025.
Timeline
Retention Account Manager
School Specialty/SchoolKidz
01.2017 - Current
Sales Development Representative
Core-Mark
06.2013 - 01.2017
Medical Transcription -
Penn Foster Career School
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