Summary
Overview
Work History
Education
PERSONAL ACCOMPLISHMENTS
Timeline
Generic

AMY HAIRE

New Bern,NC

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 30+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

MasTec Utility Services
07.2012 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Completed forms, reports, logs, and records to quickly handle documentation for human resources and payroll.
  • Managed filing system, entered data and completed other clerical tasks.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Handled confidential and sensitive information with discretion and tact.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Processed documents such as invoices, employee reimbursements, and statements.

General Manager of Food Service

MICHAEL'S PUB & PATIO
02.2021 - 06.2023
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Oversaw training of more than 25 team members.
  • Tracked food production levels, meal counts, and supply costs.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Developed unique events and special promotions to drive sales.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Assistant Customer Service Manager

Food Lion
01.2007 - 07.2012
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Kept accurate records to document customer service actions and discussions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

NEW BERN SENIOR HIGH SCHOOL
NEW BERN, NC
06.1985

No Degree - Business Administration And Management

CRAVEN COMMUNITY COLLEGE
NEW BERN, NC

PERSONAL ACCOMPLISHMENTS

Owner/Haire Pleasure Horses - Riding Instructor, Trainer, Show

Craven County 4-H Leader - Horse Club

Open Horse Show Judge - Certified


National Appaloosa Club - Multiple Regional, National & World titles

State 4-H Leader of Year award

Multiple 4-H Club County and State awards - Judging & Horse Bowl


ServSafe Certification - 2022 - 2027

Timeline

General Manager of Food Service

MICHAEL'S PUB & PATIO
02.2021 - 06.2023

Administrative Assistant

MasTec Utility Services
07.2012 - Current

Assistant Customer Service Manager

Food Lion
01.2007 - 07.2012

High School Diploma -

NEW BERN SENIOR HIGH SCHOOL

No Degree - Business Administration And Management

CRAVEN COMMUNITY COLLEGE

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AMY HAIRE