Amy Hall
Customer Service/Healthcare
St Louis,MO
Summary
I am transitioning from a 20 year nursing career, looking for new opportunities. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Emergency Dispatcher
ABF Security
Fenton, MO
04.2023 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized and dispatched for emergency and non-emergent calls to promptly dispatch police, fire and EMS.
- Executed proficiency in digital telephone systems.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Maintained and updated crucial and confidential information, phone numbers and addresses.
- Optimized project completion time by troubleshooting after-hour emergencies.
- Used telephone and computer system to update first responders with new information.
LPN Assistant Director of Nursing
Estates of St.Louis
St Louis, MO
08.2021 - 03.2023
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Assessed competency of clinical staff to promote quality, continuity and safety.
- Administered supervision, exercising independent judgment to select proper course of action in policies and procedures.
- Monitored development, implementation and updates of individualized care plans.
- Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
- Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
Agency LPN
Shiftkey- MO LPN
St Louis, MO
10.2017 - 08.2021
- Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
- Administered individualized nursing care, applying simple and complex techniques and processes specific to needs of patient.
- Implemented range of equipment, medicines and life-saving modalities to achieve expected outcomes.
- Communicated with patients with compassion while keeping medical information private.
- Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
LPN Charge Nurse
U City Forest Manor
University City, MO
02.2015 - 10.2017
- Advocated for patients by respecting and supporting values, basic rights and beliefs.
- Implemented new floor assignments based on evaluation of staffing requirements.
- Established direct lines of communication between nursing staff and other interested departments, supporting patient care with collaboration between personnel with complementary specialties.
- Supervised exceptional team with collaborative leadership and creative responses to resource scarcity and nurse availability.
- Developed individual care plans to meet patient needs and achieve treatment goals.
Agency LPN
Medical Staffing Network Healthcare LLC
St Louis, MO
03.2004 - 10.2015
- Documented patient medical histories, current symptoms and vitals.
- Assessed patients by observing symptoms and collecting history and physical information to report to treatment team.
- Reported patient assessment findings and physical and psychosocial responses to nursing intervention for progress towards care goals.
- Counseled clients, patients and families and provided emotional and psychosocial support.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Education
LPN Diploma - Practical Nursing
Sanford-Brown College - Fenton
Fenton, MO12.2003
Some College (No Degree) - Prerequisites For RN Program
St. Louis Community College
St.LouisSkills
- Documentation and Reporting
- Issue Resolution
- Documentation and Recordkeeping
- Verbal and Written Communication
- Computer Skills
- Decision Making
- Active Listening
- Police Department Procedures
- EMS Dispatch
- Works Well Under Pressure
- Computer-Based Dispatch Systems
- Multitasking and Prioritization
- Call Management
- Information Gathering and Relay
- Problem-Solving
- Data Systems Operation
- Law Enforcement Collaboration
- Information Relay
- Data Entry
- Call Routing
- Information Security
- Good Judgment
- Emergency Response Procedures
- Cross-Departmental Teamwork
- Rapid Needs Assessment
- Personnel Evaluations
- HIPAA Regulations
- Multidisciplinary Team Collaboration
- Critical Thinking
- Time Management
- Employee Work Scheduling
- Employee Recruitment and Hiring
- Process Implementation
- Interdepartmental Functions Coordination
- Policy and Program Development
- Team Leadership
- Staff Management
- Employee Training
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementWork-life balancePersonal development programsPaid sick leavePaid time off401k matchTimeline
Emergency Dispatcher
ABF Security
04.2023 - Current
LPN Assistant Director of Nursing
Estates of St.Louis
08.2021 - 03.2023
Agency LPN
Shiftkey- MO LPN
10.2017 - 08.2021
LPN Charge Nurse
U City Forest Manor
02.2015 - 10.2017
Agency LPN
Medical Staffing Network Healthcare LLC
03.2004 - 10.2015
LPN Diploma - Practical Nursing
Sanford-Brown College - Fenton
Some College (No Degree) - Prerequisites For RN Program
St. Louis Community College