LaFrances Nash
Wickliffe,OH
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
17
17
years of professional experience
Work History
Emergency Dispatcher
Highland Hts Police and Fire
Highland Heights, OH
02.2022 - Current
- Assisted in training new dispatchers on protocols and procedures.
- Coordinated resources between responding agencies during multi-agency incidents.
- Notified supervisors of any irregularities or problems encountered during shift operations.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Assisted callers by providing pre-arrival instructions until help arrived at scene.
- Conducted multiple fire dispatch assignments across region.
- Assisted departments with special requests for assistance and BOLOs.
- Researched vehicle, wanted and missing persons information.
- Responded to emergency calls with calm and clear communication.
Emergency Dispatcher
Eastlake Police and Fire
Eastlake, OH
05.2018 - 02.2022
- Managed emergency phone calls, calmly extracting pertinent information from callers.
- Prioritized emergency and non-emergency responses for timely dispatch of police, fire, and EMS.
- Entered verification data into computerized systems to ensure accurate location notifications.
- Maintained confidential information, including crucial phone numbers and addresses.
- Certified in CPR to deliver immediate assistance as First Point of Contact for emergencies.
- Updated first responders with real-time information via radio, telephone, and computer systems.
- Dispatched appropriate personnel based on individual call situations for effective response.
- Documented vital details in call tracking system while assisting departments with special requests.
Phone Operator
Professional Answering Service Inc
Mentor, OH
05.2015 - 05.2018
- Facilitated communication with various police departments to ensure effective call dispatching.
- Coordinated dispatch of county coroner and city commissioners to service locations efficiently.
- Collaborated across departments to enhance overall operational efficiency.
- Recorded all calls for accurate documentation and future reference.
- Composed detailed reports on emergency situations and responses.
- Led a team of operators, optimizing performance and service delivery.
- Answered incoming calls calmly, directing inquiries to appropriate resources.
Insurance Customer Service
DialAmerica
Middleburg Heights, OH
12.2013 - 06.2015
- Ran reports and supplied data to fulfill customer report requirements
- Properly directed inbound calls in phone queues to improve call flow
- Trained staff on how to improve customer interactions
- Provided accurate and appropriate information in response to customer inquiries.
Licensed Cosmetologist Nail Technician
Self
Cleveland, OH
11.2008 - 11.2013
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Collected payment from customers and scheduled next appointments.
- Applied artificial nails or gel-based color to finger- and toenails.
Education
High School Diploma -
Lakewood High School
Lakewood, OH06.2008
Licensed Cosmetologist Nail Technician -
Inner State Beauty School
Lyndhurst, OH11.2008
Skills
- Multi-agency coordination
- CPR certification
- Incident reporting
- Data entry accuracy
- Situation assessment
- Team leadership
- Decision making
- Active listening
- Quick response time
- Memory retention
- Typing speed
- Information gathering
- Accuracy and precision
- De-escalation
- Works Well Under Pressure
- Multitasking and prioritization
- Emergency medical instruction
- Effective communication
- Emergency medical dispatching
Timeline
Emergency Dispatcher
Highland Hts Police and Fire
02.2022 - Current
Emergency Dispatcher
Eastlake Police and Fire
05.2018 - 02.2022
Phone Operator
Professional Answering Service Inc
05.2015 - 05.2018
Insurance Customer Service
DialAmerica
12.2013 - 06.2015
Licensed Cosmetologist Nail Technician
Self
11.2008 - 11.2013
High School Diploma -
Lakewood High School
Licensed Cosmetologist Nail Technician -
Inner State Beauty School
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