Amy Hardesty
Phlebotomist/Operations Supervisor
Crest Hill,Illinois
Summary
Outgoing Operations Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
27
27
years of professional experience
2
2
Certifications
Work History
Operations Supervisor
Versiti Blood Centers
8 2004 - 12.2022
- Motivated and trained 25-30 employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Evaluated 25-30 team members performances and productivity, provided feedback and implemented corrective actions.
- Analyzed department metrics and performance and reported findings to management.
- Ensured all functions of Donor Services were performed to maintain required efficiencies and coordination of activities within and outside multiple departments and multiple locations.
- Reconciled and confirmed hours worked in timekeeping for biweekly payroll processing.
- Assured center inventory is at appropriate levels.
- Managed attendance issues.
Phlebotomy Technician
Versiti Blood Centers
12.1995 - 12.2022
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Followed exact directions for handling and storing specimens for transport.
- Assembled blood bags, tubes and equipment needed.
- Determined donor eligibility by conducting screenings, interviewing prospective donors and obtaining medical histories.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Protected donors by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Drew blood from veins using blood bags and vacutainer equipment.
- Completed proper sanitation and cleaning of equipment and work areas between donors.
Education
Certification 1995 - Phlebotomy
Moraine Valley Community College
Palos Hills, IL 05.2001 -
Skills
Staff Management
Dayforce (Payroll Software)
Phlebotomy
Powerpoint
Excel (basic)
Customer Relations
Multitasking Abilities
Hospital Experience
Patient Care
Vital Signs
Employee Orientation/Team meetings
Performance monitoring
Scheduling Coordination
Certification
ASCP Certified 1995
Army National Guard 2010 - 2013 (civilian)
Worked for Combat Readiness. A civilian company commissioned by the Army National Guard to provide medical services to soldiers.
Timeline
Certification 1995 - Phlebotomy
Moraine Valley Community College
05.2001 -
Phlebotomy Technician
Versiti Blood Centers
12.1995 - 12.2022
Operations Supervisor
Versiti Blood Centers
8 2004 - 12.2022