Maria Arnston
Mountlake Terrace,WA
Summary
Dynamic operations supervisor with extensive experience at JCPenney, excelling in performance monitoring and staff development. Proven track record of enhancing team productivity and customer loyalty through effective training and strategic merchandising initiatives. Skilled in workflow planning and task delegation, driving operational excellence in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Operations Supervisor
JCPenney
06.2020 - Current
- Managed daily operations to ensure smooth workflow and efficiency.
- Learned safety protocols and operational procedures to maintain a secure work environment.
- Adapted quickly to changing priorities and tasks within a dynamic work environment.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Managed the operations team including, pricing, signing, Radio Frequency Identification process and merchandise transfer outs.
- Led Door to Floor Merchandise prep process end to end: achieving productivity target by setting goals and monitoring pace of work.
- Increased customer loyalty through sales, service, credit and loyalty programs. Acted as Manager on Duty to ensure associates are actively engaging customers.
- Set new merchandise and replenished existing merchandise on the sales floor.
Merchandise Supervisor
JCPenney
03.2019 - 06.2020
- Trained and mentored team members on merchandising best practices and operational standards.
- Coordinated promotional displays, ensuring alignment with brand standards and marketing strategies.
- Conducted regular audits of merchandise presentation to maintain visual standards and compliance.
- Assisted customers with inquiries or concerns, ensuring their satisfaction with store offerings or resolving any issues promptly.
- Boosted sales by strategically organizing merchandise displays and implementing promotional campaigns.
- Handle high-traffic periods successfully while maintaining operational excellence throughout the store.
- Upheld company merchandise standards with all displays and promotions.
- Enhanced customer shopping experience through effective visual merchandising techniques and store layout optimization.
Merchandising/Operations Manager
JCPenney
05.2008 - 03.2019
- Streamlined operational processes, enhancing workflow efficiency across multiple departments.
- Led cross-functional teams to implement strategic initiatives, driving productivity improvements.
- Developed and monitored key performance indicators, ensuring alignment with organizational goals.
- Mentored junior staff, fostering a culture of continuous improvement and professional growth.
Sales Support Specialist
JCPenney
05.2005 - 05.2008
- Coordinated sales support activities to enhance customer satisfaction and streamline communication processes.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Owned store scheduling, recovery, sets and visual.
Pricing and Signing Specialist
JCPenney
05.2000 - 05.2005
- Ensured compliance with all relevant regulations by staying up-to-date on company standards and best practices concerning pricing and signage.
- Owned clearance markdowns, price changes and weekly signing tasks.
- Enhanced customer satisfaction by promptly addressing any concerns or discrepancies related to product prices and signage.
Customer Care Representative
JCPenney
01.1998 - 01.2000
- Responded to customer needs through competent customer service and prompt problem-solving.
- Cashiered and worked commission and specialty departments including, shoes, dresses and omni channel orders
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Customer relationship development
- Staff development and training
- Workflow planning
- Schedule coordination
- Door to floor, pricing, signing, visual and merchandise sets
Languages
Tagalog
Native or Bilingual
Timeline
Operations Supervisor
JCPenney
06.2020 - Current
Merchandise Supervisor
JCPenney
03.2019 - 06.2020
Merchandising/Operations Manager
JCPenney
05.2008 - 03.2019
Sales Support Specialist
JCPenney
05.2005 - 05.2008
Pricing and Signing Specialist
JCPenney
05.2000 - 05.2005
Customer Care Representative
JCPenney
01.1998 - 01.2000
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