Microsoft Office Suite
Amy Head
Virginia Beach,VA
Summary
Financial, business operations and administrative professional with 25+ years’ experience that includes supervisory and customer service skills (for both internal and external customers). Proficient in a wide range of software applications and ERP platforms to include Microsoft Office suite with an emphasis on MS Excel as a financial tracking and reporting tool. Exceptional track record for problem solving and maintaining an acute attention to detail.
Overview
9
9
years of professional experience
Work History
Assistant Project Manager/Accountant
Ramboll
Virginia Beach, VA
10.2016 - Current
- Responsibilities include customized financial reporting, developing and integrating customized tools for project/capital program cost tracking and forecasting, financial risk assessment, data organization and analysis, client invoicing oversight and client proposal development.
- Coordination with project managers on leads and opportunities from initiation to close out within our Customer Relationship Management system.
- New project budget setup and project life cycle financial maintenance.
- Over the last year and a half, played an integral role in the conversion of several of Ramboll's key America’s business units to the Global ERP system; included developing and delivering training to 800+ employees.
- Continued role as Super User resource for Ramboll Americas employees for utilization efficiency on Global ERP system and integrated platforms.
Staffing Supervisor
Kelly Services
Columbus, Georgia
05.2015 - 10.2016
- Responsible for recruiting, screening and hiring of applicants.
- Managed 60+ contract employees for large, light industrial client as well as held role of branch educational staffing supervisor.
- Ensured alignment of branch operations with corporate policy and guidelines.
Customer Service Manager/Operations & Office Manager/Accountant
Everything But the House
Cincinnati, Ohio
04.2012 - 07.2014
- Created and implemented company-wide customer service policies and processes.
- Managed team of customer service specialists.
- Acted as point of escalation for all customer contact.
- Implemented and monitored customer support ticketing system (Zendesk and Freshdesk).
- Liaised with contracted field representatives to ensure smooth sale closings and pickups as well as proper handling and processing of sale proceeds.
Employee
Proctor & Gamble, Adecco, Trade Services
Cincinnati, Ohio
08.2011 - 03.2012
- Responsible for data and spreadsheet management, flowcharting and tariff research.
Education
BS - General Studies
University of North Texas
Skills
Client Interfacing
Resource Utilization Planning
Problem-Solving
Self-Motivated
Flexible and Adaptable
Customer Service
Team building
Decision Making
Software
ERP Platforms
Timeline
Assistant Project Manager/Accountant
Ramboll
10.2016 - Current
Staffing Supervisor
Kelly Services
05.2015 - 10.2016
Customer Service Manager/Operations & Office Manager/Accountant
Everything But the House
04.2012 - 07.2014
Employee
Proctor & Gamble, Adecco, Trade Services
08.2011 - 03.2012
BS - General Studies
University of North Texas