Amy Heckathorne
DuBois,PA
Summary
Accomplished System Director of Food and Nutrition Services at Morrison Healthcare, adept in project management and relationship building. Spearheaded strategic initiatives, leading to a 5-year contract extension. Proven track record in overseeing large teams and implementing technology upgrades to enhance operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
System Director of Food and Nutrition Services
Morrison Healthcare
08.2020 - Current
- Direct supervision of 7 directors, 9 managers, 12 registered dietitians, 15 supervisors, and 150+ hourly associates across the Penn Highlands system.
- Management oversite for 8 hospitals, 2 long term care facilities, and 1 gift shop/coffee shop.
- Current system managed volume is $14 million.
- Achieved a 5 year contract extension with the addition of 3 new Morrison managed hospitals.
- Developed strategic plans aligning with the overall business goals and objectives.
- Managed large-scale projects that resulted in streamlined workflows, more efficient use of resources, and reduced expenses.
- Led six construction projects successfully and on time.
- Planned and implemented upgrades to the patient services MyDining software and Volante Cash Register system successfully.
Director of Food and Nutrition Services
Morrison Healthcare
07.2017 - 08.2020
- Direct supervision of 3 managers, 3 registered dietitians, 7 supervisors, and 60 hourly associates at a 219 bed acute care hospital comprised of 2 separate campuses.
- Increased the employee engagement survey results by 5% through improvement of communication and professional development opportunities.
- Increased cafe sales by 2% through implementing innovative menu options and quality control measures.
- Collaborated with healthcare professionals to design a new nutritious 1 week menu that catered to diverse dietary needs.
- Designed and facilitated the opening of the new coffee shop and the West Wing Annex cafe and kitchen.
Education
Bachelor of Science - Nutritional Sciences
The Pennsylvania State University
State College08.2013
Associate of Science - Health Policy And Administration
The Pennsylvania State University
State College08.2013
Skills
Problem-Solving
Time Management
Attention to Detail
Excellent Communication
Decision-Making
Relationship Building
Project Management
Certification
- Certified Dietary Manager
- ServSafe Certified
Timeline
System Director of Food and Nutrition Services
Morrison Healthcare
08.2020 - Current
Director of Food and Nutrition Services
Morrison Healthcare
07.2017 - 08.2020
Bachelor of Science - Nutritional Sciences
The Pennsylvania State University
Associate of Science - Health Policy And Administration
The Pennsylvania State University