Amy Henrie
SPARTA,NJ
Summary
Driven manager and food server with a proven track record at Krogh's Restaurant and Brew Pub, enhancing customer satisfaction and streamlining operations. Expert in staff management and customer service prioritization, adept at multitasking, solving complex problems and improving staff skills. Cultivated lasting customer relationships and significantly improved service delivery through effective training and development.
Overview
14
14
years of professional experience
Work History
Manager and Food Server
Krogh's Restaurant and Brew Pub
11.2010 - Current
- Accomplished multiple tasks under the pressure of high demand customer service and time constraints.
- Enhanced customer satisfaction by ensuring high-quality service delivery and creating an atmosphere of enjoyment for their dining experience.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Recruiting, interviewing, onboarding, and training of new employees.
- Established priorities, maintained schedules, and monitored performance.
- Evaluated employee performance and conveyed feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Representative
REI, Recreational Equipment Incorporated
11.2012 - 11.2019
- Managed customer point of sale efficiently.
- Responded to customer requests for products, services, and company information.
- Processed various forms of payment securely, safeguarding against fraud or theft.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
Education
Bachelor of Science - Adventure Education
Prescott College
Prescott, AZ2003
Associate of Science - Exercise Science
Bergen Community College
Paramus, NJ1997
Skills
- Customer Service prioritization
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Professional Attitude
- Guest Relations
Timeline
Customer Service Representative
REI, Recreational Equipment Incorporated
11.2012 - 11.2019
Manager and Food Server
Krogh's Restaurant and Brew Pub
11.2010 - Current
Bachelor of Science - Adventure Education
Prescott College
Associate of Science - Exercise Science
Bergen Community College
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