Amy Hicks
Recovery Advocate Coordinator
Somerville,NJ
Summary
Responsible and reliable individual with a background in customer service and leadership looking to use transferrable skills to elevate the community and workplace.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Recovery Advocate Coordinator
Prevention Resources, Inc.
05.2022 - Current
- Continued the work of recovery advocacy through ongoing internal and external outreach and active community engagement with the goal of building a self-sustaining community of recovery.
- Built a team of full and part-time advocates knowledgeable in the principles of recovery and wellness and able to facilitate a diverse schedule of mutual support meetings.
- Oversaw reporting on three separate grants to ensure that mandated goals were achieved efficiently and without sacrificing ethical values.
Recovery Advocate
Prevention Resources, Inc.
01.2022 - 05.2022
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Shift Supervisor
Starbucks Coffee Company
02.2018 - 10.2021
- Provided high-quality customer service to 300+ guests a day as team leader, ensuring guests received accurate orders in timely manner.
- Managed and promoted inventory excellence via delivery intake and organization, and placed daily orders of 20-30 distinct products for the store.
- Responsible for daily written communication practices in the form of store metrics like sales goals versus actual earnings, and updates regarding trainings, products, and promotions.
- Nominated for and graduated from district-wide “Shift Forward” leadership program for shift supervisors handpicked for their demonstrated initiative.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Administrative Intern
Hunterdon County Council For Young Children
02.2017 - 04.2017
- Supported the mission of the County Council through the organization of educational materials, maintenance of records and databases, and planning and execution of Council events and meetings.
- Furthered the mission of HCCYC and achieved personal growth by learning and observing the organizational structure and managerial techniques employed the HCCYC and related organizations.
- Practiced communication and outreach skills via direct engagement with portions of the community served by the Council.
Administrative Intern
Hyannis Family Planning
06.2014 - 08.2014
- Promoted operations excellence in family planning clinic through preparation of educational materials and maintenance of medical records and databases.
- Achieved personal growth by learning and observing the organizational structure, managerial techniques, and funding sources for this non-profit healthcare organization.
Education
Bachelor of Science - Public Service & Public Policy
Arizona State University
Tempe, AZ 07.2020 - Current
Associate of Arts -
Raritan Valley Community College
Somerville, NJ 09.2016 - 05.2018
Skills
Staff Management
Project coordination
Record-keeping
Public outreach
Timeline
Recovery Advocate Coordinator
Prevention Resources, Inc.
05.2022 - Current
Recovery Advocate
Prevention Resources, Inc.
01.2022 - 05.2022
Bachelor of Science - Public Service & Public Policy
Arizona State University
07.2020 - Current
Shift Supervisor
Starbucks Coffee Company
02.2018 - 10.2021
Administrative Intern
Hunterdon County Council For Young Children
02.2017 - 04.2017
Associate of Arts -
Raritan Valley Community College
09.2016 - 05.2018
Administrative Intern
Hyannis Family Planning
06.2014 - 08.2014
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