Hi, I’m
Amy Hiett
Brighton,CO
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Bring 13 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, and improvements of complex IT projects and programs using waterfall, agile, and scaled agile methodologies. Passionate about developing and implementing portfolio processes, coaching, mentoring agile teams, and striving to achieve continuous improvement and innovation. Seeking continued career growth in Program Management or IT Management, to achieve continuous improvement and innovation.
Overview
14
years of professional experience
3
Certifications
Work History
Marathon Petroleum Corporation
Sr. Information Technology Program Manager
01.2021 - Current
Job overview
- Developed, implemented, and trained on portfolio processes and converted the infrastructure department from traditional waterfall methodology to full-scaled agile
- Mentored and coached Release Train Engineers and Scrum Masters on agile best practices, including maturity, metrics, and Azure DevOps
- Increased agile maturity across all teams by 20 points by focusing on best practices
- Coached teams not to over-commit during planning, thus increasing team deliverability and predictability by 80% or more
- Regularly reported metrics and program progress to leadership and stakeholders, including issues/risks
- Prepared, conducted, and led quarterly planning sessions.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
Marathon Petroleum Corporation
Information Technology Project Manager
01.2017 - 01.2021
Job overview
- Delivered predictable and repeatable project results and facilitated execution of infrastructure and security projects by ensuring quality and completeness of work items, tracking, and reporting as work flowed between participants in critical business process
- When necessary, provided support, coaching, and praise, along with requirements gathering, software analysis, and other information technology skills required to support project members.
- Developed and implemented strategic project plans to meet business objectives.
- Coordinated with external vendors to deliver IT project components.
- Coordinated with vendors to ensure seamless implementation of third-party software applications within existing infrastructure.
- Managed cross-functional teams for successful implementation of large-scale technology upgrades.
- Wrote, updated, and maintained project documentation.
- Budgeting and forecasting for projects and programs totaling ~9M
- Demonstrated excellent communication, briefing, and documentation skills by facilitating and participating in management status meetings.
- Met project deadlines without sacrificing build quality or workplace safety.
Marathon Petroleum Corporation
System Administrator
08.2013 - 01.2017
Job overview
- Configured and troubleshot backup software and hardware enhancements, application deployments, and application upgrades across 53 locations.
- Diagnosed and corrected systems issues, including support, maintenance, and requests for various infrastructure core applications
- Documented processes and procedures for core infrastructure applications setup and implementation
- Reported on daily status of SOX-impacted applications
- Maintained high customer satisfaction by responding quickly and accurately to inquiries and concerns regarding system performance or functionality.
Triangle Petroleum CorpDenver, CO
System Administrator
04.2013 - 07.2013
Job overview
- Crucial proponent of a two-person team setting up a production environment consisting of core infrastructure and security applications.
- Implemented a ticketing system called to improve the department's efficiency.
Venoco, IncDenver, CO
System Support Technician
11.2011 - 01.2013
Job overview
- Identify, evaluate, and solve end-user workstation problems, support and train end-users in software applications. Provide system administration help and support.
• Prepared cost analyses for various mobile device options, which resulted in immediate capability improvement and long-term cost savings.
Integrated Printing Solutions
Systems-Network Administrator
04.2010 - 10.2011
Job overview
- Managed the Help Desk and was responsible for server and network administration and maintenance.
- Played a significant role in achieving security compliance with PCI, VISA, MC, and AMEX.
Education
Regis UniversityDenver, CO
MBA from Strategic Management
12.2018
Metropolitan State University of DenverDenver, CO
Bachelor of Science from Computer Information Systems
05.2009
Skills
- Verbal and Written Communication
- Key Performance Indicators
- Stakeholder Management
- Coaching and Mentoring
- Cross-functional Team Leadership
- Create and Deliver Presentations
- Agile Methodologies
- Metrics - Develop and Coach
- Waterfall Methodologies
- Personnel Management
- Financial Management
- Influencing skills
Certification
- Certified SAFe 6-release train engineer, scaled agile, inc., 10/2021, 10/2024
- Certified SAFe 6-agilist, scaled agile, inc., 08/2022, 08/2024
- Certified SAFe 6-lean portfolio manager, scaled agile, inc., 09/2022, 09/2024
Timeline
Sr. Information Technology Program Manager
Marathon Petroleum Corporation
01.2021 - Current
Information Technology Project Manager
Marathon Petroleum Corporation
01.2017 - 01.2021
System Administrator
Marathon Petroleum Corporation
08.2013 - 01.2017
System Administrator
Triangle Petroleum Corp
04.2013 - 07.2013
System Support Technician
Venoco, Inc
11.2011 - 01.2013
Systems-Network Administrator
Integrated Printing Solutions
04.2010 - 10.2011
Regis University
MBA from Strategic Management
Metropolitan State University of Denver
Bachelor of Science from Computer Information Systems