Amy Hillis
San Diego,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excels at customer service and demands safety at the workplace.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
White House Black Market
08.2022 - Current
- Handled complaints from customers by empathetically listening, recording details and offering solutions
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Supervised cashiers in processing credit, debit and cash payments to streamline sales
- Maintained inventory by checking merchandise to determine levels
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Coached and developed store associates through formal and informal interactions
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Checked monthly sales and performance reports to support operational planning and strategic decision-making
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Formed and sustained strategic relationships with clients
- Monitored and coached team on routine tasks critical to day-to-day operations
- Removed clutter, straightened shelves and wiped down counters to maintain clean, welcoming environment
- Supervised team of nine employees, delivering mentoring, continuous training and guidance in job challenges
- Assisted manager by implementing new policies and training entire team on latest procedures
- Received shipments by comparing merchandise to invoices and reporting discrepancies or damage to managers
- Answered phones and routed voicemails to respective employees
- Maintained positive working relationship with fellow staff and management.
- Ensured safety of store for customers and employees with no mishaps.
Assistant Manager
Chico's FAS
03.2020 - 08.2022
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Completed inventory audits to identify losses and project demand
- Resolved customer inquiries and complaints requiring management-level escalation
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured safety of store for customers and employees with no mishaps.
Lead Associate
White House Black Market
09.2019 - 03.2020
- Handled complaints from customers by empathetically listening, recording details and offering solutions
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Supervised cashiers in processing credit, debit and cash payments to streamline sales
- Maintained inventory by checking merchandise to determine levels
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Coached and developed store associates through formal and informal interactions
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Checked monthly sales and performance reports to support operational planning and strategic decision-making
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Formed and sustained strategic relationships with clients
- Monitored and coached team on routine tasks critical to day-to-day operations
- Removed clutter, straightened shelves and wiped down counters to maintain clean, welcoming environment
- Supervised team of nine employees, delivering mentoring, continuous training and guidance in job challenges
- Assisted manager by implementing new policies and training entire team on latest procedures
- Received shipments by comparing merchandise to invoices and reporting discrepancies or damage to managers
- Answered phones and routed voicemails to respective employees
- Maintained positive working relationship with fellow staff and management.
Associate
White House Black Market
03.2019 - 09.2019
- Answered customer questions and provided store information
- Built and maintained relationships with peers and upper management to drive team success
- Arranged and stocked new merchandise following placement directions
- Stocked sales floor and assisted in product movement and merchandising plans
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Colorist
Natural Alternatives Salon And Spa
08.2009 - 11.2012
- Assisted clients with selecting hair color shades, discussing features, skin tone and natural coloring to achieve flattering results
- Discussed hair health with clients and explained ways to avoid damage, split ends and color fade
- Performed various coloring techniques, creating trendy, dimensional colors and balayage looks
- Communicated with clients to interpret desired color and look, demonstrating effective mixing and measuring techniques for accurate application
- Documented color formula, service notes and product information into client records
- Completed workstation set up, disposing of leftover products and cleaning styling appliances and brushes with disinfectant
- Responded to customer inquiries by phone, email and in person
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax
- Trained or supervised other hairstylists, hairdressers and assistants
- Massaged and treated scalp using hands, fingers or vibrating equipment
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
Cosmetology - Hairstyling
Tennessee School Of Beauty Of Knoxville Inc
Knoxville, TN06.2005
Skills
- Providing Elite Customer Service
- Safety Control
- Stock Management
- Work Planning and Prioritization
- Mentoring and Coaching
- Retail Operations
- Team Building and Leadership
- Originality and Creativity
- Strategic Merchandising
- Sales Promotion
- Problem Anticipation and Resolution
- Business Leadership
- Resource Allocation
Timeline
Assistant Store Manager
White House Black Market
08.2022 - Current
Assistant Manager
Chico's FAS
03.2020 - 08.2022
Lead Associate
White House Black Market
09.2019 - 03.2020
Associate
White House Black Market
03.2019 - 09.2019
Colorist
Natural Alternatives Salon And Spa
08.2009 - 11.2012
Cosmetology - Hairstyling
Tennessee School Of Beauty Of Knoxville Inc