Amy Hingle
Pearl River,LA
Summary
Compassionate Medical Assistant skilled in patient care, HIPAA compliance, and clinical documentation. Committed to enhancing patient experiences and streamlining office operations for improved efficiency.
Results driven professional with a strong background in medical assistant and education known for effective communication and team work, consistently enhancing operational efficiency and patient satisfaction through meticulous documentation and proactive support.
Dedicated Lead Teacher with expertise in developing engaging lesson plans and fostering a positive classroom environment. Proven ability to collaborate with colleagues and support diverse student needs through innovative instructional techniques.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Teacher
Honeycomb Preschool Pearl River
Pearl River, LA
03.2024 - 01.2025
- Developed engaging lesson plans to enhance student learning experiences.
- Assisted in classroom management to promote a positive educational environment.
- Collaborated with colleagues to implement curriculum improvements and best practices.
- Participated in professional development workshops to refine teaching strategies.
- Implemented age-appropriate teaching strategies to enhance children's social skills and emotional growth.
Medical Assistant
Children's Hospital New Orleans / Slidell Pediatric Clinic
Slidell, LA
09.2018 - 02.2024
- Assisted healthcare providers in delivering high-quality patient care in pediatric settings.
- Conducted routine clinical tasks, including vital signs monitoring and patient history documentation.
- Facilitated effective communication between patients, families, and medical staff to enhance service delivery.
- Streamlined appointment scheduling processes to improve clinic efficiency and reduce wait times.
- Trained and mentored new medical assistants on protocols and best practices for patient care.
- Implemented electronic health record (EHR) systems to enhance data accuracy and accessibility for medical teams.
- Developed educational materials for patients and families to promote understanding of medical procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Empowered patients through education on self-management techniques for chronic conditions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Increased efficiency in office by implementing digital filing system for patient records.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Improved clinical workflow with introduction of electronic health records system.
Medical Assistant
Cross Gates Pediatrics
Slidell, LA
08.2016 - 08.2018
- Led quality improvement initiatives that enhanced patient satisfaction scores through feedback analysis and process refinement.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Medical Assistant/Receptionist
Dr Roheim' Office
Slidell, LA
12.2014 - 07.2016
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted in patient intake, ensuring accurate collection of medical histories and insurance information.
- Maintained electronic health records, ensuring compliance with privacy regulations and accurate documentation.
- Provided front desk support, responding to patient inquiries and managing phone communications efficiently.
- Implemented inventory management processes for medical supplies, reducing waste and improving availability.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Improved office organization by maintaining accurate patient records and filing systems.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Diploma - Medical Assistant
Virgina College
Biloxi, MS09-2014
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Patient document
- Patient assessments
- Inventory and supply management
- Problem-solving
- Time management
- Multitasking and organization
- Triage assessments
- Team collaboration
- Verbal and written communication
- Patient education
- Safety compliance
- Telephone etiquette
- Sample collection procedures
- Workflow organization
- Customer service
- Maintaining confidentiality
- EMR / EHR
- Vital signs monitoring
- Reliable team player
- Medical terminology knowledge
- Compassionate
- CPR
- First aid
- Patient-focused care
- Patient relations
- Trustworthy
- Medical terminology
- Valid (Louisiana ) driver's license
- HIPAA guidelines
- Insurance verification
- Appointment scheduling
- Basic Medical billing and coding
- Reliable transportation
- Patient check-in and check-out
- Front desk operations
- Microsoft office
- Patient registration
- Reminder calls
- Teamwork
- Multitasking
- Childcare needs
- Safety awareness
- Team building
Certification
CPR / BLS / AED Certification
CDA -Child Development Associate
Timeline
Lead Teacher
Honeycomb Preschool Pearl River
03.2024 - 01.2025
Medical Assistant
Children's Hospital New Orleans / Slidell Pediatric Clinic
09.2018 - 02.2024
Medical Assistant
Cross Gates Pediatrics
08.2016 - 08.2018
Medical Assistant/Receptionist
Dr Roheim' Office
12.2014 - 07.2016
Diploma - Medical Assistant
Virgina College