Amy Hinkle
Eddystone,PA
Summary
Dynamic leader with a proven track record excelling in project management and active listening. Spearheaded team transformations, enhancing productivity by coaching and mentoring, leading to significant improvements in customer service and operational efficiency. Expert in cross-functional team management and adept at fostering long-term professional relationships.
Overview
18
18
years of professional experience
Work History
Adoption Manager and Social Media Director
Hindes animal rescue team
Glen Mills , PA
12.2023 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored staff performance and addressed issues.
- Reviewed completed work to verify consistency, quality, and conformance.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
Hi-Tech Customer Service Team Lead
Brotherston Homecare
Bensalem, PA
09.2016 - Current
- Ensuring excellent customer service to our hi-tech respiratory patients and families
- Improved team results by coaching under-performing team members
- Managed Customer expectations by communicating accurate timeframe and checking on progress
- Informed customers of promotions and special offers to increase sales
Home Health Aide Provider
Public Partnerships, PPL
Pittsburgh, PA
08.2015 - 09.2016
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Medical Coding and Billing Specialist
Pulmonary Care
Havertown, PA
05.2007 - 08.2016
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
Education
Medical Coding And Billing - Medical Billing
The Chubb Institute
Springfield, PA04.2007
High School Diploma -
Ridley High School
Folsom, PA06.2005
technician/ Pulmonary care -
Skills
- Active listening
- Teamwork
- Conflict resolution
- Adaptability
- Physical Stamina
- Medical Skills and Knowledge
- Project Management
- Time Management
- Problem Solving
- Lead generation
- Project planning
- Verbal and written communication
- Cross-functional team management
Timeline
Adoption Manager and Social Media Director
Hindes animal rescue team
12.2023 - Current
Hi-Tech Customer Service Team Lead
Brotherston Homecare
09.2016 - Current
Home Health Aide Provider
Public Partnerships, PPL
08.2015 - 09.2016
Medical Coding and Billing Specialist
Pulmonary Care
05.2007 - 08.2016
Medical Coding And Billing - Medical Billing
The Chubb Institute
High School Diploma -
Ridley High School
technician/ Pulmonary care -
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