Amy Hinmon
Charlevoix,MI
Summary
Dynamic professional with extensive experience at Odawa Casino and Resort, excelling in guest relations and problem-solving. Proven ability to enhance guest satisfaction through effective communication and time management. Skilled in office administration, with a strong focus on training staff and streamlining operations to achieve high service standards.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Odawa Casino and Resort
Petoskey
09.2024 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained new staff on customer service protocols and operational guidelines.
- Resolved guest inquiries and complaints, enhancing overall satisfaction levels.
- Coordinated with housekeeping and maintenance teams to ensure room readiness.
- Maintained accurate records of reservations, cancellations, and special requests.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Room Attendant
Odawa Casino and Resort
Petoskey
11.2023 - 01.2024
- Maintained cleanliness and organization of guest rooms to enhance visitor satisfaction.
- Inspected rooms for maintenance needs, ensuring timely reporting and resolution of issues.
- Replenished supplies and amenities to uphold service standards and guest expectations.
- Collaborated with housekeeping team to streamline cleaning processes and improve efficiency.
Food and Beverage Server
Soaring Eagle Casino & Resort
Mount Pleasant, MI
06.2021 - 09.2023
- Provided exceptional customer service, ensuring guest satisfaction and timely resolution of inquiries.
- Assisted in menu knowledge, effectively communicating daily specials and promotions to patrons.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Collaborated with kitchen staff to coordinate food orders, enhancing service efficiency during peak hours.
Youth Cultural Outreach Specialist
Little Traverse Bay Bands of Odawa Indians
Harbor Springs, MI
08.2018 - 01.2021
- Developed and implemented outreach strategies to engage community members effectively.
- Coordinated educational workshops that increased awareness of tribal resources and services.
- Managed social media platforms to enhance communication and promote events within the community.
- Collaborated with local organizations to foster partnerships for resource sharing and support initiatives.
- Conducted needs assessments to identify gaps in community services and inform outreach efforts.
Youth Camp Leader
Little Traverse Bay Bands of Odawa Indians
Harbor Springs, MI
06.2018 - 09.2018
- Facilitated daily activities and programs for youth participants, promoting engagement and teamwork.
- Coordinated logistics for camp events, ensuring smooth execution and adherence to safety guidelines.
- Assisted in creating educational content that fostered personal development and leadership skills among campers.
- Monitored camper behavior, applying conflict resolution techniques to maintain a positive environment.
- Developed relationships with campers, building trust and rapport to encourage open communication.
Youth Staff
Ymca After School Program
Petoskey, MI
09.2017 - 06.2018
- Assisted in planning and implementing engaging activities for youth participants.
- Facilitated group discussions to promote teamwork and social skills among participants.
- Monitored participant behavior, ensuring a safe and supportive environment.
- Maintained accurate attendance records and reported daily participation data.
- Provided guidance and mentorship to younger staff members during activities.
Education
No Degree - Sociology
Central Michigan University
Mount Pleasant, Michigan, MIHigh School Diploma -
Petoskey High School
Petoskey, MI2018
Skills
Time management
Problem-solving skills
Listening skills
Guest relations
Office administration
Administrative skills
Administrative support
Oral and written communications
Documentation
Timeline
Front Desk Associate
Odawa Casino and Resort
09.2024 - Current
Room Attendant
Odawa Casino and Resort
11.2023 - 01.2024
Food and Beverage Server
Soaring Eagle Casino & Resort
06.2021 - 09.2023
Youth Cultural Outreach Specialist
Little Traverse Bay Bands of Odawa Indians
08.2018 - 01.2021
Youth Camp Leader
Little Traverse Bay Bands of Odawa Indians
06.2018 - 09.2018
Youth Staff
Ymca After School Program
09.2017 - 06.2018
No Degree - Sociology
Central Michigan University
High School Diploma -
Petoskey High School