Summary
Overview
Work History
Education
Skills
Timeline
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Amy HOEKWATER

Va Beach,Virginia

Summary

Driven and resourceful administrative professional with over 20 years of experience supporting high-achieving executives. Proven track record in efficiently managing professional needs with meticulous precision. Excels in rapidly changing environments, successfully handling high-volume workloads. Offers expertise in customer service, travel coordination, and file management. Known for being detail-oriented and a strong team player with exceptional organizational skills. Capable of handling multiple projects simultaneously while maintaining a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Travel Consultant

1923 Travel
08.2023 - Current
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family, and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Created promotional materials to increase visibility and attract larger market share.
  • Achieved or exceeded company-defined sales quotas. Completed sold over 2k in travel in the first six months of 2024.the

Criminal Data Processor I

Informdata
12.2021 - 01.2024
  • Process criminal records
  • Review criminal and civil records for accuracy
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Set a positive example for team members by providing high-quality, efficient service.
  • Taught new team members the correct procedures for all areas of operations.
  • Process over 1000 cases every month with zero errors
  • Maintained a high level of data security by adhering to company policies, protocols, and confidentiality requirements.
  • Checked for accuracy by verifying data and records.
  • Compiled information and input into a Direct-Source Data database.

Virtual Executive Assistant

Squared Away
08.2021 - 11.2021
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for three executive teams and senior management groups.
  • Organized and coordinated conferences and monthly meetings.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Collaborated with cross-functional teams to successfully execute large-scale events for over 200 employees.

Legal Assistant

ESG Law Firm
10.2019 - 08.2020
  • OFFICE ASSISTANTLEGAL AID
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Completed electronic filings, initiated billing statements ASSISTANT LEGAL, and managed firm administrative matters.
  • Conducted detailed client intakes and entered information into the company database of, 35 new clients to the law firm.
  • Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
  • Edited and proofread legal documents to verify accuracy.
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team for over 300 clients.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.

Executive Assistant

ESG Law Firm
10.2019 - 08.2020
  • Enhanced executive efficiency by managing and prioritizing all legal Partners daily schedule, appointments, and travel arrangements.
  • Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
  • Supported the successful execution of departmental initiatives by coordinating resources, tracking progress, and providing regular updates to involved parties.
  • Reduced meeting preparation time by creating agendas, gathering relevant materials, and setting up conference rooms.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Took notes and dictation at meetings.
  • Used PowerPoint to format visual presentations for speeches and meetings.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

Administrative Executive

United States Navy
06.2000 - 06.2020
  • Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Operate telephone switchboard to answer, screen, or forward calls, provide information, taking messages, or schedule appointments.
  • Hear and resolve complaints from customers or the public.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records for over 35 records at one time
  • Process and prepare memos, correspondence, travel vouchers, or other documents
  • Receive payment and record receipts for services.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Prepare invoices, reports, memos, letters, financial statements, and other documents using word processing, spreadsheet, database, or presentation software
  • Attend meetings to record minutes.
  • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.
  • Greet visitors and determine whether they should be given access to specific individuals
  • Prepare responses to correspondence containing routine.

Executive Assistant

Navy
12.2012 - 09.2014
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Collaborated with other executive assistants within the organization to share best practices and streamline processes across departments.
  • Managed a diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
  • Improved internal communication by creating and distributing timely meeting agendas, minutes, and follow-up action items.
  • Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.

Legal Assistant

Regional Navy Legal Office
05.2007 - 09.2009
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
  • Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
  • Assisted in trial preparation by organizing exhibits, preparing witness lists, and coordinating trial logistics.
  • Attended court hearings and depositions to take notes and document proceedings.

Education

Associate of Applied Science - Paralegal Studies

American National College
02.2021

Master of Science - Forensic Psychology

North Central University
08.2020

Bachelor of Science - Forensic Science

American InterContinental University
05.2018

Bachelor of Science - Criminalistics And Criminal Science

Grand Canyon University
05.2018

Skills

  • Company guidelines and procedures
  • Leisure travel
  • Regulations and compliance
  • Special needs travelers
  • Scheduling
  • Document handling
  • Meeting planning
  • Conflict management
  • Schedule & calendar planning
  • Administrative support specialist
  • Business correspondence
  • Professional and mature

Timeline

Travel Consultant

1923 Travel
08.2023 - Current

Criminal Data Processor I

Informdata
12.2021 - 01.2024

Virtual Executive Assistant

Squared Away
08.2021 - 11.2021

Legal Assistant

ESG Law Firm
10.2019 - 08.2020

Executive Assistant

ESG Law Firm
10.2019 - 08.2020

Executive Assistant

Navy
12.2012 - 09.2014

Legal Assistant

Regional Navy Legal Office
05.2007 - 09.2009

Administrative Executive

United States Navy
06.2000 - 06.2020

Bachelor of Science - Forensic Science

American InterContinental University

Bachelor of Science - Criminalistics And Criminal Science

Grand Canyon University

Associate of Applied Science - Paralegal Studies

American National College

Master of Science - Forensic Psychology

North Central University

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Amy HOEKWATER