Amy Hosack
Carmel,IN
Summary
Dedicated Retail Management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Spa Manager
Hand & Stone Spa
05.2022 - Current
- Maximized efficiency through time management and staff supervision to boost productivity.
- Greeted spa guests warmly to create positive first impression of establishment.
- Recorded product sales into spa's weekly income report.
- Utilized promotions, print and digital marketing to attract new clients.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
Store Manager
Soma
09.2021 - 03.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Account Executive
Top Gun Freight
10.2011 - 11.2014
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Contacted customers as issues arose to provide prompt resolutions.
- Identified customer needs and achieved service levels that met and exceeded expectations.
Store Manager
Victoria Secret
05.2002 - 05.2011
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed and interpreted store trends to facilitate planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
General Studies -
Westminster High School
Westminster, CA06.1989
Skills
- Operational Efficiency
- Team Collaboration
- Customer Relationship Management
- Critical Thinking
- Team Relationships
- Customer Loyalty
- Personnel Management
- Client Support
- Active Learning
- Natural Leadership
- Front Desk Management
- Staff Support
Timeline
Spa Manager
Hand & Stone Spa
05.2022 - Current
Store Manager
Soma
09.2021 - 03.2022
Account Executive
Top Gun Freight
10.2011 - 11.2014
Store Manager
Victoria Secret
05.2002 - 05.2011
General Studies -
Westminster High School
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