Ivy House
Puyallup
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Bartender
The Powder Room Champagne Bar
09.2023 - Current
Server
The Loose Wheel Puyallup's Pitstop
03.2023 - 08.2023
Leasing Consultant
Bridge Property Management
10.2022 - 03.2023
- Distributed and followed up on tenant renewal notices.
- Inspected properties before new tenant move-ins to schedule maintenance, cleaners, and other services.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
Server
The Loose Wheel Puyallup's Pitstop
07.2020 - 10.2022
- Worked with POS system to place orders, manage bills.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Established rapport with customers by providing friendly and attentive service.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Accurately counted cash after shift and did kitchen, expo, bar tip out.
Assistant Manager
McDonalds
04.2016 - 01.2021
- Created weekly schedule.
- Counted tills and safe daily.
- Bagged food orders.
- Handled customer complaints.
- Supervised to make sure floor ran smoothly.
Education
Associate of Arts - Psychology
Pierce College
Puyallup, WAHigh School Diploma -
Wilson High School
Tacoma, WA2017
Skills
- Sales
- To-Go Order Preparation
- Order Accuracy
- Menu Memorization
- High-Volume Dining
- Cash Handling
- Relationship building and retention
- Excellent time management skills
- Team player
- Bar Terminology Expertise
- Food running
- Hospitality service expertise
Timeline
Bartender
The Powder Room Champagne Bar
09.2023 - Current
Server
The Loose Wheel Puyallup's Pitstop
03.2023 - 08.2023
Leasing Consultant
Bridge Property Management
10.2022 - 03.2023
Server
The Loose Wheel Puyallup's Pitstop
07.2020 - 10.2022
Assistant Manager
McDonalds
04.2016 - 01.2021
Associate of Arts - Psychology
Pierce College
High School Diploma -
Wilson High School
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