Amy Hyatt
LaGrange,GA
Summary
Customer Service Manager with over 31 years of expertise in managing office operations, handling financial transactions, and supervising election processes. Demonstrates exceptional problem-solving, time management, and conflict resolution skills, consistently enhancing customer satisfaction. Adept at team collaboration and data entry, with a proven track record of driving results and improving processes.
Overview
32
32
years of professional experience
Work History
Office Manager
PWG Design Group
LaGrange, GA
05.2022 - Current
- Manage office operations, optimize workflows, and enhance team productivity through structured processes
- Streamlined administrative tasks, reducing operational costs and improving efficiency
- Coordinate with vendors and suppliers, ensuring timely procurement and cost-effective solutions
- Implement and maintain office policies, resulting in a more organized and compliant work environment
- Provide administrative support to the executive team
- Mentor new hires and facilitate their integration into the company culture.
Bank Teller/Customer Service Representative
South State Bank
LaGrange, GA
10.2013 - 03.2022
- Assisted customers with transactions, resolving issues, and providing product information, enhancing customer satisfaction
- Processed daily transactions accurately, reducing errors and improving branch efficiency
- Identified sales opportunities, contributing to branch revenue growth through cross-selling financial products
- Delivered exceptional customer service, processed transactions accurately, and resolved complex account issues.
Election Supervisor
Troup County Board of Commissioners
LaGrange, GA
02.1993 - 12.2012
- Managed election processes, ensuring compliance with regulations
- Oversaw voter registration, trained poll workers, and coordinated with state officials to maintain integrity
- Implemented new voting technologies, streamlining ballot counting
- Developed strategies to increase voter turnout and enhance accessibility for all citizens.
Education
Diploma in Clerical/Accounting -
West GA Technical College
LaGrange, GA09.1982
High school diploma -
Troup County High School
LaGrange, GA05.1981
Skills
- Team Leadership (10 years)
- Customer support (10 years)
- Microsoft Excel (5 years)
- Customer service (10 years)
- Data entry (10 years)
- Crisis Resolution (10 years)
- Self Motivated (10 years)
- Microsoft Office (10 years)
- Dependability (10 years)
- Time & attendance systems (10 years)
- Confidentiality (10 years)
- Cash Handling (10 years)
- Budgeting
- Conflict Management
References
References available upon request.
Timeline
Office Manager
PWG Design Group
05.2022 - Current
Bank Teller/Customer Service Representative
South State Bank
10.2013 - 03.2022
Election Supervisor
Troup County Board of Commissioners
02.1993 - 12.2012
Diploma in Clerical/Accounting -
West GA Technical College
High school diploma -
Troup County High School
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