Amy Irons
Burleson
Summary
Proven Store Manager with expertise in operations management, inventory control, and staff training. Committed to enhancing customer satisfaction and driving team performance.
Overview
18
18
years of professional experience
Work History
Store Manager/SML
Dollar General
Burleson
09.2008 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff, improving customer service skills and enhancing overall customer experience.
- Ensured cleanliness and organization of the sales floor and stock areas.
- Addressed customer inquiries and resolved issues promptly, improving customer satisfaction and loyalty.
- Collaborated with district management to achieve operational goals consistently.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and conducted physical inventory counts, minimizing loss and ensuring stock availability.
Assistant Store Manager
Dollar General
Burleson
05.2010 - 06.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised team members while providing training and support, leading to consistently high levels of customer satisfaction.
- Resolved customer complaints promptly, resulting in improved shopping experience and customer loyalty.
- Collaborated with management to design and implement effective merchandise displays and promotions that increased customer engagement.
- Managed inventory levels and organized stockroom for efficient product access.
- Assisted in scheduling staff shifts to ensure adequate coverage during peak hours.
- Supported the development of team performance through coaching and feedback sessions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
High School Diploma -
Wavery Junior Senior High School
Skills
- Retail operations
- Inventory management
- Visual merchandising
- Staff training
- Cash handling
- Customer service
Timeline
Assistant Store Manager
Dollar General
05.2010 - 06.2020
Store Manager/SML
Dollar General
09.2008 - Current
High School Diploma -
Wavery Junior Senior High School