Laura Spencer
York,USA
Summary
I takes a team player and great leader. To be a successful manager.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Store Manager/SML
Dollar General
York, US
03.2020 - Current
- Scheduling, leading a team, training, evaluations, promoting, hiring, delegating task, shrink control, inventory control, ordering, planograms, stock, opening, closing, cashier, deposits, change orders, weekly sale signs, product rotation, and number one customer service.
- SML (store manager ladder program to become a DM) SML program consist of visiting multiple stores and completing QSV/SCV and entering them in my ipad, walking with SM to complete the inspections.
- Attend region conference calls and meetings.
- Cover our district when DM is on vacation or attending corporate meetings.
- Working with power bi, compass Leap, Axonify.
Restaurant Manager
Rutter's
York, US
10.2009 - 02.2020
- Ordering, scheduling, inventory, pars, planograms, stocking, cooking, cleaning, hiring.
- Training, completing evaluations etc.
Manager
Hardee's
Millsboro, DE
08.2004 - 09.2009
- Supervised daily operations to maintain quality and service standards.
- Trained staff on food safety procedures and customer service techniques.
- Managed inventory levels to ensure product availability and minimize waste.
- Developed staff schedules to align with peak business hours and needs.
- Implemented promotional strategies to enhance customer engagement and sales.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with team members to improve workflow efficiency and productivity.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Provided leadership during times of organizational change or crisis situations.
Front end cashier/Stocker/Pricer
Giant Supermarket
Bethany, DE
11.1998 - 08.2004
- Processed customer transactions efficiently at checkout stations.
- Maintained accurate cash drawer and balanced register at end of shifts.
- Assisted customers with product inquiries and provided excellent service.
- Handled returns and exchanges according to store policies.
- Collaborated with team members to ensure smooth operations during busy periods.
- Stocked shelves and organized merchandise to enhance store presentation.
- Participated in training new cashiers on procedures and customer service standards.
- Monitored checkout area for cleanliness and safety compliance at all times.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Greeted customers warmly and asked if they needed help.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Packed and bagged products according to customer preferences.
- Answered customers' questions about products, prices, and availability.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Kept register terminal area and store clean and orderly.
- Provided accurate change to customers when making transactions.
- Cross-checked price tags against scanned items to ensure accuracy of total purchase amount.
- Informed customers of current sales promotions and discounts available.
- Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
- Helped with purchases and signed customers up for rewards program.
- Processed sales, returns, and exchanges using POS register system.
Shift Manager
McDonald's
Berlin, Maryland
03.1993 - 10.1998
- Supervised team members during busy shifts to ensure efficient operations.
- Trained new employees on service standards and operational procedures.
- Managed inventory levels and placed orders for necessary supplies.
- Coordinated staff schedules to meet peak business needs effectively.
Education
Cosmetology - None
Sussex Technical High School
Georgetown, DESkills
- Management Experience
- POS management
- Fast Food
- Interviewing
- Purchasing
- Retail maths
- Payroll
- Food orientation
- Sales management
- Restaurant Experience
- Store management
- Store Leadership
- Management
- Bookkeeping
- Merchandising
- Inventory control
- Planograms
- Assistant manager experience
- Typing
- Cash register
- Team Training & development
- Shift management
- Budgeting
- Customer service
- Retail Management
- Retail sales
- Supervising Experience
- Profit & Loss
- Employee Safety
- Power BI
- Pricing
- Recruiting
- Cash Handling
- Restaurant Management
Certification
- Driver's License
- ServSafe
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Store Manager/SML
Dollar General
03.2020 - Current
Restaurant Manager
Rutter's
10.2009 - 02.2020
Manager
Hardee's
08.2004 - 09.2009
Front end cashier/Stocker/Pricer
Giant Supermarket
11.1998 - 08.2004
Shift Manager
McDonald's
03.1993 - 10.1998
Cosmetology - None
Sussex Technical High School