Rachel Nichols
Griggsville,IL
Summary
Results-driven Training Store Manager known for high productivity and efficient task completion. Specialize in team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and adaptability to ensure seamless store operations and staff development.
Skilled in store management and training, with a proven track record in overseeing all aspects of daily operations. Strengths include team leadership, enhancing customer service standards, and implementing effective sales strategies. Significant contributions made to previous roles include improved staff productivity levels and increased overall store performance. Demonstrated ability to develop comprehensive training programs that foster growth and improve team efficiency.
Overview
17
17
years of professional experience
Work History
SML Training Store Manager
Dollar General Corporations
Griggsville, IL
07.2018 - Current
- Assisted in the development of training materials and programs for store staff.
- Identified gaps in existing training processes, and developed strategies to address them.
- Conducted new hire orientations, providing information on company policies and procedures.
- Managed yearly inventory and oversaw 8 stores including my own.
- Developed detailed reports regarding store performance metrics related to training initiatives.
- Monitored employee progress and provided coaching when necessary.
- Ensured compliance with corporate standards for safety, customer service, and product knowledge.
- Organized team building activities to promote collaboration among employees.
- Provided feedback to management regarding employee performance issues requiring disciplinary action or further training.
- Coordinated with vendors to ensure timely delivery of learning materials such as textbooks and videos.
- Researched industry trends in order to develop innovative approaches to improving the store's overall performance.
Store Manager
Rent A Center Warehouse & Retail Store
Springfield , IL
07.2018 - 05.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
Training Manager
Carrols corp. Burger king
Springfield , IL
05.2014 - 07.2018
- Organized and coordinated training sessions for new employees.
- Developed training materials, including manuals, guides and handouts.
- Conducted assessments to determine skill gaps of existing personnel.
- Provided coaching and mentorship programs for staff members.
- Monitored progress of trainees through feedback from managers and supervisors.
- Identified areas of improvement in existing training methods and procedures.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
- Collaborated with department heads to design effective learning strategies that support organizational goals.
Sales Manager
Ideal auto sales
Springfield , IL
04.2008 - 06.2014
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Education
Currently Finishing Associates Degree in Business And Finanace - Business And Finanace
University of Phoneix
Springfield , ILSkills
- Customer Engagement
- Shelf Stocking
- Cash Management
- Employee training and hiring
- Staff Scheduling
- Loss Prevention
- Manager training
- Purchasing and product sourcing
- Visual Merchandising
- Sales Training
- Product Analysis
- Vendor Selection
- Store leadership
- Sales Forecasting
- Merchandise control
- Program Management
- Store operations
- Coaching abilities
- Employee Coaching
Timeline
SML Training Store Manager
Dollar General Corporations
07.2018 - Current
Store Manager
Rent A Center Warehouse & Retail Store
07.2018 - 05.2020
Training Manager
Carrols corp. Burger king
05.2014 - 07.2018
Sales Manager
Ideal auto sales
04.2008 - 06.2014
Currently Finishing Associates Degree in Business And Finanace - Business And Finanace
University of Phoneix