Amy Jacobs
Eagle Point,OR
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
Family Nurturing Center
02.2017 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Supervisor
On Track
11.2008 - 02.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Education
High School Diploma -
Rogue Community College
Medford, OR02.2017
Skills
- Operations Management
- Process Improvement
- Staff Management
- Schedule Development
- Training and Mentoring
- Staff Discipline
- Goal-Oriented
- Project Management
- Process Monitoring and Improvement
- Contract Management
- Team Building
- Processes and Procedures
- Complex Problem-Solving
Accomplishments
- Collaborated with team of 7 in the development of Navigator Program.
- Achieved 85% by completing Navigator contract with accuracy and efficiency.
- Supervised team of 7 staff members.
Certification
- Licensed CADC1 -Since 2013
CADC1
I have been a license Alcohol and Drug Counselor since 2013. I led the ART team at the Jackson County Child Welfare building from 2009-2016
Additional Information
I have been in this field for over 15 years. I have managed multiple contract thorough the state of Oregon . I am currently the program manager for Long term Housing program ( Navigator) in both Jackson and Josephine County. I have also been the director of Every Child Jackson from 2019-2021 while still managing the Long Term Housing contract.
Timeline
Supervisor
Family Nurturing Center
02.2017 - Current
Supervisor
On Track
11.2008 - 02.2017
High School Diploma -
Rogue Community College
- Licensed CADC1 -Since 2013
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