Amy Jacobson
Long Lake,MN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Business Operations Manager
Activated Research Company, LLC
2018.01 - Current
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Recruited, hired, mentored and trained [Number] staff on business procedures, policies, duties and customer care methods.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Laboratory Services Manager
Pace Analytical Services LLC
2014.01 - 2017.12
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Developed department processes and procedures to boost customer satisfaction.
- Coordinated with other departments to maintain streamlined and productive workflow.
Air Toxics Laboratory Manager
Pace Analytical Services LLC
2006.10 - 2013.12
- Kept laboratory in compliance with applicable guidelines and laws.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Set and oversaw quality assurance guidelines for laboratory work.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
Education
Bachelor of Science - Biology
University of Kansas
Lawrence, KansasSkills
- Inventory Tracking and Management
- Vendor and Supplier Management
- Business Administration
- Cross Functional Team Leadership
- Strong Technical Background
- Customer Focused Lab Manager
- Analytical Instrumentation Operation
- Method Development
About Amy
- Passionate about science and technology
- Able to utilize AI to increase throughput in work and personal life
- Other titles: Coach, Volunteer, Chef, Artist, Grower
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Timeline
Business Operations Manager
Activated Research Company, LLC
2018.01 - Current
Laboratory Services Manager
Pace Analytical Services LLC
2014.01 - 2017.12
Air Toxics Laboratory Manager
Pace Analytical Services LLC
2006.10 - 2013.12
Bachelor of Science - Biology
University of Kansas
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