Amy Jenkins
Tyler
Summary
Adaptable professional with extensive experience in customer service and logistics. Known for strong communication skills and a commitment to maintaining high standards in service delivery, ready to contribute to operational excellence.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Spark Delivery
Dallas
05.2021 - Current
- Worked scheduled hours as required, and took on available shifts during holidays and busy periods.
- Managed multiple deliveries efficiently within designated timeframes.
- Maintained vehicle cleanliness and conducted routine safety checks.
- Delivered packages to customer doorsteps and business offices.
- Managed customer inquiries and complaints in polite and professional manner.
Delivery Driver
DoorDash
Dallas
07.2020 - Current
- Communicated with customers to ensure delivery satisfaction and address concerns.
- Logged delivery details accurately in the company app for tracking purposes.
- Transported and safely delivered items to prevent damage or loss.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
Behavioral Technician
Pediatric Plus
Plano
01.2025 - 03.2025
- Utilized Applied Behavior Analysis principles to guide interventions for behavioral issues.
- Provided verbal reinforcement to encourage positive behaviors in clients.
- Provided one-on-one support to clients in order to improve social skills, communication, and problem solving.
- Attended weekly staff meetings led by supervisors, managers regarding service delivery methods, procedures.
- Provided crisis intervention when necessary by utilizing de-escalation techniques.
Crew Member
Portillos
Denton
08.2023 - 01.2025
- Assisted in the preparation of food items such as sandwiches, salads and shakes.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Security Event Staff
Stadium People
Dallas
11.2019 - 04.2024
- Managed access points throughout the event space to ensure only authorized personnel entered secure areas.
- Performed bag checks and monitored prohibited items.
- Assisted with crowd control, emergency response, and evacuation procedures when necessary.
Alarm Dispatcher
COPS Monitoring
Lewisville
12.2019 - 05.2020
- Maintained accurate records of incoming and outgoing calls, including time received and dispatched.
- Dispatched resources within established guidelines based on priority of need and availability of resources.
- Verified alarm signals with callers to ensure accuracy of information provided.
Baggage Service Agent
American Airlines
Grapevine
01.2019 - 11.2019
- Loaded luggage onto carts and transported them safely throughout the airport terminal areas.
- Processed incoming and outgoing luggage for flights, ensuring that bags were correctly labeled and loaded into appropriate compartments.
- Assisted passengers with their baggage needs, including providing information on the status of their luggage.
- Provided customer service assistance to travelers by answering questions regarding airline policies and procedures.
- Stacked bags onto conveyor belts according to flight numbers for easy retrieval by passengers.
Inventory Specialist
RGIS Inventory
Jackson
02.2018 - 10.2018
- Performed regular cycle counts to ensure accuracy of inventory records.
- Utilized barcode scanners to quickly update inventories in the system.
Retail Sales Associate
Ross Dress for Less
Jackson
01.2017 - 01.2018
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
Crew Member
Hardees Resturamt
Selmer
04.2014 - 02.2015
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Certified Nursing Assistant
Magnolia Regional Medical Center
Corinth
02.2014 - 02.2015
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Answered call lights promptly and responded to patient needs accordingly.
Home Health Aide
Addus Home Health Care
Jackson
06.2012 - 01.2014
- Changed bed linens and maintained a clean living environment for the client's safety.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Provided emotional support and companionship to patients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
Education
Master of Science - Social Work
Walden University
Minneapolis, MN05-2027
Bachelor of Science - Criminal Justice
Indiana Institute of Technology
Fort Wayne, IN05-2022
Associate of Science - Criminal Justice
Jackson State Community College
Jackson, TN05-2018
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem solving
- Safe driving
- GPS and route planning
Timeline
Behavioral Technician
Pediatric Plus
01.2025 - 03.2025
Crew Member
Portillos
08.2023 - 01.2025
Delivery Driver
Spark Delivery
05.2021 - Current
Delivery Driver
DoorDash
07.2020 - Current
Alarm Dispatcher
COPS Monitoring
12.2019 - 05.2020
Security Event Staff
Stadium People
11.2019 - 04.2024
Baggage Service Agent
American Airlines
01.2019 - 11.2019
Inventory Specialist
RGIS Inventory
02.2018 - 10.2018
Retail Sales Associate
Ross Dress for Less
01.2017 - 01.2018
Crew Member
Hardees Resturamt
04.2014 - 02.2015
Certified Nursing Assistant
Magnolia Regional Medical Center
02.2014 - 02.2015
Home Health Aide
Addus Home Health Care
06.2012 - 01.2014
Master of Science - Social Work
Walden University
Bachelor of Science - Criminal Justice
Indiana Institute of Technology
Associate of Science - Criminal Justice
Jackson State Community College
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