Amy Johnson

• Received and reviewed incoming documents and materials.
• Entered data into computer tracking system and filed paperwork according to procedures.
• Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
• Prepared closing documents to send to our closer/Notary.

• Helped large volume of members every day with positive attitude and focus on member satisfaction.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Educated and engaged members with new bank products and services.
• Responded to member calls and emails to answer questions about products and services.
• Opened member accounts and provided deposit and withdrawal receipts.
• Verified customer identification and documentation for compliant transactions.
• Cross-sold bank services and products to uplift customer investments.
• Educated members about billing, payment processing and support policies and procedures.
• Delivered exceptional customer service to every member by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Trained new personnel regarding company operations, policies and services.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Also balanced the vault on a daily basis.

*Same as the previous description

*Same as previous positions

*The gaps in employment history are where I decided to stay at home with my children.