Beau Williams
Chandler,AZ
Summary
Outgoing employee with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
CORE Security Services
Scottsdale, AZ
02.2020 - 03.2025
- Coordinated staff to address customer requests after receiving incoming calls.
- Managed payment processing, ensuring accurate receipts, bills, and change for customers.
- Directed visitor security screening prior to granting entry.
- Answered multi-line phone system, routing calls or taking messages as needed.
- Welcomed patrons at front desk, engaging in friendly conversations during check-in process.
- Participated in staff selection and recruitment processes to enhance team quality.
- Attended leadership and training development opportunities to improve skills and knowledge.
Customer Service Representative
Circle K
Chandler, AZ
09.2021 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Personal Shopper
Safeway
Scottsdale, AZ
09.2020 - 12.2020
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Completed pickup and shopping orders for customers across the North Scottsdale area.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
Education
Perry High School
Gilbert, AZSkills
- Guest Relations
- POS Software
- Check payment processing
- Dining customer service
- Call routing
- Issue handling
- Team collaboration
- Technologically savvy
- Oral and writing communication
- Listening skills
- Email and telephone decorum
Timeline
Customer Service Representative
Circle K
09.2021 - 09.2023
Personal Shopper
Safeway
09.2020 - 12.2020
Front Desk Receptionist
CORE Security Services
02.2020 - 03.2025
Perry High School
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