Amy Johnson
Jackson,TN
Summary
Dynamic and goal-oriented professional with extensive experience in hospitality, notably at Mulligan’s, where I enhanced customer satisfaction through exceptional service and crafted cocktails. Skilled in cash handling and inventory management, I excel at creating welcoming environments and training staff to achieve operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender
Mulligan’s
Jackson, TN
07.2022 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Manager
Rock’n Dough Pizza & Brewery
Jackson, TN
08.2020 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Server
Rock’n Dough Pizza & Brewery
Jackson, TN
08.2020 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bartender & Server
Chili’s Bar and Grill
01.2018 - 08.2020
- Responsible for all monetary cash and credit/debit transactions with customers.
- Greet and welcome incoming and outgoing guests.
- Having clear and precise communication with kitchen staff to ensure orders are prepared properly and accurately.
- Comprehend customer orders and repeat them back.
- Understanding how to use POS system and register orders.
- Maintain a clean work environment.
- Follow rules and guidelines according to Osha and facility standards.
- Current facility training personnel
Bartender & Server
Cheddar’s Scratch Kitchen
01.2016 - 01.2018
- Responsible for all monetary cash and credit/debit transactions with customers.
- Greet and welcome incoming and outgoing guests.
- Having clear and precise communication with kitchen staff to ensure orders are prepared properly and accurately.
- Comprehend customer orders and repeat them back.
- Understanding how to use POS system and register orders.
- Maintain a clean work environment.
- Follow rules and guidelines according to Osha and facility standards.
- Obtain ABC license to prepare and serve alcoholic beverages.
Bartender & Key Holder
Logan’s Roadhouse
01.2013 - 01.2016
- Responsible for all monetary cash and credit/debit transactions with customers.
- Greet and welcome incoming and outgoing guests.
- Having clear and precise communication with kitchen staff to ensure orders are prepared properly and accurately.
- Comprehend customer orders and repeat them back.
- Understanding how to use POS system and register orders.
- Maintain a clean work environment.
- Follow rules and guidelines according to Osha and facility standards.
- Obtain ABC license to prepare and serve alcoholic beverages.
Shift Leader
McAlister’s Deli
01.2010 - 01.2013
- Responsible for scheduling and receiving facility truck deliveries.
- Ensuring facility property is cleaned, maintained, and all fixtures operate properly.
- Conducting employee evaluations quarterly and annually.
- Responsible for staff scheduling.
- Perform routine inventory counts.
- Count and verify cashier register drawers.
- Perform routine facility reports.
- Provide exceptional customer service to all guests.
Cashier
McAlister’s Deli
01.2008 - 01.2010
- Responsible for all monetary cash and credit/debit transactions with customers.
- Greet and welcome incoming and outgoing guests.
- Having clear and precise communication with kitchen staff to ensure orders are prepared properly and accurately.
- Comprehend customer orders and repeat them back.
- Understanding how to use POS system and register orders.
- Maintain a clean work environment.
- Follow rules and guidelines according to Osha and facility standards.
Education
High School Diploma - General Studies
Trinity Christian Academy
Jackson, TN05.2010
Accomplishments
- Bartender of the year 2024
Certification
- ABC License
Timeline
Bartender
Mulligan’s
07.2022 - Current
Manager
Rock’n Dough Pizza & Brewery
08.2020 - 07.2022
Server
Rock’n Dough Pizza & Brewery
08.2020 - 07.2022
Bartender & Server
Chili’s Bar and Grill
01.2018 - 08.2020
Bartender & Server
Cheddar’s Scratch Kitchen
01.2016 - 01.2018
Bartender & Key Holder
Logan’s Roadhouse
01.2013 - 01.2016
Shift Leader
McAlister’s Deli
01.2010 - 01.2013
Cashier
McAlister’s Deli
01.2008 - 01.2010
High School Diploma - General Studies
Trinity Christian Academy