Rebecca Kalifa
Summary
Dedicated customer experience professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
El Devino
10.2022 - 01.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Created regular clients by maintaining an enjoyable environment
Customer Experience Expert
T-Mobile
04.2021 - 10.2022
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Trained and mentored new sales representatives.
Server
Eddie's Tavern & Social
04.2019 - 04.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Achieved monthly sales goals by using successful strategies to promote specials and alcoholic beverages.
Server/ Bartender
Hooters
04.2017 - 03.2019
- Cultivated warm relationships with regular customers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Closed out cash register and prepared cashier report at close of business.
- Poured and prepared mixed drinks for customers daily.
Education
High School Diploma -
Mcallen High School
Mcallen, TX08.2016
Skills
- POS
- Food and Beverage Management
- Custom Drink Preparation
- Patron Rapport
- Patron Experiences
- Liquor, Beer and Wine Knowledge
- Handling Difficult Customers
- Energetic and Outgoing
- Maintaining a Clean Bar
- High-Volume Environments
- Suggestive Selling
- Health Code Compliance
Certification
- TABC Certification
- Food Handlers license
Timeline
Bartender
El Devino
10.2022 - 01.2023
Customer Experience Expert
T-Mobile
04.2021 - 10.2022
Server
Eddie's Tavern & Social
04.2019 - 04.2022
Server/ Bartender
Hooters
04.2017 - 03.2019
High School Diploma -
Mcallen High School
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