Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Amy Johnson

Overland,Mo

Summary

Detail-oriented Customer Service Representative with strong active listening and problem-solving skills. Very committed to going above and beyond for customer satisfaction and service.

Overview

33
33
years of professional experience

Work History

Customer Service Representative

Lincare, DBA Medical West Respiratory
02.2022 - 03.2026
  • Resolved customer inquiries regarding respiratory equipment and services effectively.
  • Processed orders and managed inventory for timely delivery of medical supplies.
  • Collaborated with healthcare professionals to ensure accurate patient information was maintained.
  • Followed Medicare guidelines
  • Keyed correct medical coding for billing and insurance.
  • Obtained Prior Authorizations
  • Coordinated with our Clinical team to ensure specific equipment was available.
  • Figured OOP expenses for patients with or without insurance
  • Answered Phones
  • Used Mercy/SSM epic
  • Worked in Citrix workspace

Office Manager

1800 Radiator
05.2019 - 12.2021
  • Oversaw daily office operations to ensure efficiency and workflow optimization.
  • Managed vendor relationships, negotiating contracts for supplies and services.
  • Kept inventory up to date.,
  • Coordinated schedules and planned driver routes daily.
  • Managed end-of-day cash handling processes, including counting cash, reconciling checks against invoices and making daily deposits to the bank.
  • Order parts for clients and automotive shops and delivering
  • Received semi trucks full of inventory and put away
  • I was a keyholder and opened and closed multiple locations.

Baker/Lead Caterer

Panera Bread
07.1993 - 08.2018
  • Operated industrial baking equipment to produce high-quality bread and pastries.
  • Monitored ingredient inventory levels to ensure freshness and availability.
  • Collaborated with team members to optimize production processes for efficiency.
  • Cleaned and followed daily inventory requirements.

Education

Culinary Arts/Hospitality Managment

Saint Louis Community College
St. Louis, MO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Interests

I am a Mother that enjoys home interiors and curating a inviting space I love to cook, bake and entertain I spend most of my free time outside, I have two dogs that are very special

Timeline

Customer Service Representative

Lincare, DBA Medical West Respiratory
02.2022 - 03.2026

Office Manager

1800 Radiator
05.2019 - 12.2021

Baker/Lead Caterer

Panera Bread
07.1993 - 08.2018

Culinary Arts/Hospitality Managment

Saint Louis Community College
Amy Johnson