Amy Judy
Jonesville,MI
Summary
Detail-oriented professional with extensive experience in customer credit analysis and financial data evaluation. Proven ability to provide exceptional customer service and support compliance efforts, ensuring accuracy and efficiency in documentation and loan processing.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Court Reporter
Hillsdale County Circuit Court
Hillsdale, MI
12.2025 - Current
- Transcribed court proceedings accurately and efficiently for legal records.
- Managed audio recordings of testimonies for reference and documentation.
- Compiled a list of exhibits used in each case for reference purposes.
- Applied various specialty equipment and recording devices to capture and document required information.
Consumer Lender/Underwriter
County National Bank
Hillsdale, MI
05.2023 - 12.2025
- Prepared loan documentation including promissory notes and security agreements.
- Analyzed financial data such as income, assets, debts and credit ratings of potential borrowers.
- Reviewed and evaluated customer credit applications to determine loan eligibility.
- Participated in training sessions designed to increase understanding of new products or services offered by the bank.
- Provided exceptional customer service while educating customers about loan products and services.
- Collaborated with other departments within the organization to ensure accurate processing of consumer loans.
- Researched complex financial information to ensure accuracy in underwriting decisions.
- Verified client financial information to determine creditworthiness and loan eligibility.
Loan Operations Assistant
County National Bank
Hillsdale, MI
04.2019 - 05.2023
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Provided administrative support to the Operations Manager by preparing reports and documents.
- Maintained accurate records of financial transactions related to operations activities.
- Supported compliance efforts by organizing documentation for audits and reviews.
- Collaborated with team members to streamline processes and improve efficiency.
- Organized and filed important company documents, spreadsheets and reports.
Personal Advisor Frontline Lead
Community Choice Credit Union
Hillsdale, MI
09.2012 - 04.2019
- Assisted clients with loan applications and account management inquiries.
- Supervised daily operations of the teller line and ensured compliance with bank policies.
- Handled complex customer transactions, including deposits, withdrawals, and account inquiries.
- Maintained cash drawer accuracy through regular reconciliations and audits.
- Processed loan applications and verified documentation in accordance with bank regulations.
- Assisted in training new tellers on bank processes and procedures.
- Developed relationships with customers by providing exceptional service in a friendly manner.
- Monitored ATM machines for any malfunctions or discrepancies.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Education
Some College (No Degree) - Dental Hygiene
Ferris State University
Big Rapids, MISkills
- Customer credit analysis
- Financial data evaluation
- Documentation organization
- Attention to detail
- Team collaboration
- Customer service
- Dependability
- Michigan-certified notary public
- Concise communication
- File management
- Time management
- Documentation review
Certification
Consumer Lending Course-Certificate
Timeline
Court Reporter
Hillsdale County Circuit Court
12.2025 - Current
Consumer Lender/Underwriter
County National Bank
05.2023 - 12.2025
Loan Operations Assistant
County National Bank
04.2019 - 05.2023
Personal Advisor Frontline Lead
Community Choice Credit Union
09.2012 - 04.2019
Some College (No Degree) - Dental Hygiene
Ferris State University