AMY KAMM
Surprise,AZ
Summary
Detail-oriented professional with over 10 years of experience supporting data accuracy, quality review, and day-to-day operations. Known for being organized, reliable, and thorough, with a strong ability to research issues, follow up, and ensure work is completed correctly and on time. Works well across teams and takes pride in keeping information accurate and compliant.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Call Analyst
U-Haul International
10.2015 - Current
- Review customer service calls and documentation to ensure accuracy and compliance with company and regulatory standards. Identify errors and inconsistencies, research root causes, and document findings clearly. Prepare reports for audits and performance reviews while meeting productivity and accuracy expectations. Collaborate with operations and leadership to support process improvements and scoring consistency.
Assistant Sales Manager
U-Haul International
02.2011 - 10.2015
- Supported daily sales and administrative operations. Reviewed agreements, pricing, and account information for accuracy and consistency. Tracked performance metrics, resolved escalated customer issues, and coordinated with internal teams to address documentation and billing concerns. Provided coaching to improve service quality and policy adherence.
Licensed Aesthetician
Earlier Career
06.2006 - 11.2010
- Maintained accurate client records and treatment documentation while following regulatory and safety guidelines. Communicated clearly with clients and managed scheduling and follow-up.
- Fostered friendly, warm, and exceptional customer experience.
- Provided clients with knowledge of all cosmetic services being provided.
- Stocked treatment rooms with proper supplies.
- Recommended retail products for at-home use.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Medical Billing And Coding Certificate - Medical Billing & Coding Certificate (In Progress)
AAPC-American Academy of Professional Coders
Salt Lake City, UT04-2026
Aesthetician Certificate - Aestheticians License
East Valley Institute of Technology
Mesa, AZ03.2006
High School Diploma -
Gilbert High School
Gilbert, AZ05.2001
Skills
- Data entry and record maintenance
- Quality assurance and compliance review
- Researching and resolving discrepancies
- Contract, pricing, and policy review
- Reporting and documentation
- Follow-up and task tracking
- Cross-department communication
- Microsoft Office, QA tools
- Sanitation and sterilization
- Sales and upselling
- Appointment scheduling
- Outstanding client care
- Skincare treatments
- Guest services expertise
Certification
- Aesthetician License - 2006
- Arizona Fingerprint Clearance Card (Active)
Timeline
Call Analyst
U-Haul International
10.2015 - Current
Assistant Sales Manager
U-Haul International
02.2011 - 10.2015
Licensed Aesthetician
Earlier Career
06.2006 - 11.2010
Medical Billing And Coding Certificate - Medical Billing & Coding Certificate (In Progress)
AAPC-American Academy of Professional Coders
Aesthetician Certificate - Aestheticians License
East Valley Institute of Technology
High School Diploma -
Gilbert High School